Operation Second Chance Inc
22708 Birchcrest Lane
Clarksburg MD 20871

We are patriotic citizens committed to serving our wounded, injured and ill combat veterans. We support Veterans and their families by building relationships and identifying and supporting immediate needs and interests. We are dedicated to promoting public awareness of the many sacrifices made by our Armed Forces.

CEO/Executive Director Ms. Cindy McGrew
Board Chair Ms. Cindy McGrew
Board Chair Affiliation Operation Second Chance
General Info
Tax Exempt Status Public Supported Charity
Incorporation Year 2005
State Charitable Solicitations Permit Yes Sept 2018
State Registration Yes Sept 2018
Financial Summary
Note: Revenue includes the value of in-kind contributions/donations
IRS Letter of Determination
IRS Letter of DeterminationView
Impact Statement

Each year, Operation Second Chance provides over 200 families (over 800 individuals) with personal, financial, emotional, logistical and physical support they need to overcome their current crisis and prepare for their future as a family.

Our accomplishments: We have developed and refined a top-notch retreat program that provides opportunities for deep emotional healing through highly personal and professional interaction in inspirational settings. Last year, we served 517 individuals through our retreat program.

We provided over $800,000.00 in emergency financial and morale assistance, including travel, to Veteran families who are experiencing a financial crisis as a result of a combat injury or illness. This assistance comes at a critical window of need when families have ceased receiving active duty pay, but are not yet receiving retirement benefits.

We have launched a new intern program, Operation Giving Back, and we have grown from one intern to 6, providing opportunities for Veterans and their spouses to gain new job skills, earn an income and connect with other families experiencing similar challenges. Interns are part time and work 20 hours a week.

Our goal for 2017:

To develop an organizational response to a growing need for support of wounded, injured, or ill Veterans who have returned home after combat and prolonged hospitalization. These Veterans are experiencing loneliness and feelings of isolation, compounded with their other physical and emotional injuries, which puts them at significant risk for suicide, divorce or addiction. We have begun to explore this issue through communication with our current families. Our Operation Giving Back interns are working with the board and staff to craft meaningful and sustainable long-term interventions and solutions.

Needs Statement

1. Donors, sponsors, volunteers and in-kind gifts for our Florida-based programs for Veterans, including sport outings, retreats and family activities. Suggested donation: $50 - $500 Contact retreats@operationsecondchance.org.

2. Event sponsors and donors—We conduct a number of high-profile fundraising events each year. Suggested sponsorship: $2,500 - $10,000 More information: www.operationsecondchance.org/fundraising CFC partners welcome.

3. Internship opportunities for Operation Giving Back—if your company has local Florida offices, offices in the DC metro area, or branches nationwide, we would like to speak to you about the possibility of a Veteran or spouse serving as an intern at your company. We ask that the company provide a modest stipend, which is matched by OSC. OSC provides logistical support for the intern and the host company, as well as professional counseling and emotional support for the intern. Contact Cindy@operationsecondchance.org. Suggested donation: $25-$200

4. Volunteers to serve on the local advisory board. Contact Cindy@operationsecondchance.org.

5. General operating support—always needed and appreciated. To make a general contribution, call 301-972-1080 or visit www.operationsecondchance.org/donate All amounts welcome.

Background Statement

Operation Second Chance was established by Cindy McGrew in 2005 as a response to the needs of Veterans who had been injured in combat and were recuperating in the hospital. Cindy saw that the soldiers and their families lacked some basic necessities in the hospital, such as playthings or clothes for young children who were there with their parents, and that everyone appreciated having someone to talk to. Cindy and some other volunteers began to visit the hospital regularly, bringing small comforts as they were able. They began to hear of other needs, including financial assistance. OSC has grown from this initial kindness into a national organization, serving Veterans and their families through a portfolio of effective and highly personal programs such as:

· Hospital Visits—OSC volunteers meet with our wounded service members and provide them with encouragement and support, along with personal entertainment items, to help them through the long and tedious hospital days.

· Essential Daily Assistance and Airfare—helps families who through the crisis with financial assistance for basic needs

· No Person Left Behind—provides sport outings, such as fishing and hunting, for the veterans in our program who have been recently injured

· Retreats and Day Trips—OSC provides opportunities for families to re-bond after deployment, and for servicemen and women to acclimate to life back home

· Operation Giving Back—employment internships for injured soldiers or their spouses reentering the workforce.

· Public Awareness—through speaking engagements, videos, social media and our web site, OSC increases the general public’s awareness of the many sacrifices made by our Armed Forces.

· Grassroots support community—we connect with wounded veterans nationwide on a personal level, to help them combat the loneliness and isolation they feel when they are back home

Areas Served
Areas Served
FL- Charlotte
FL- DeSoto
FL- Hillsborough
FL- Manatee
FL- Sarasota
State Wide
Areas Served Comments

Our support to our wounded Veterans is not limited geographically.

Within Florida, our Retreats often include taking families to theme parks in the Orlando area, fishing trips in the Sarasota and SW Florida area, hunting excursions at ranches near Arcadia and SW Florida. We operate in Orlando, Sarasota, Tampa, Bradenton and Charlotte Counties and provide emergency financial assistance to Veterans in any of the 67 counties in the state.

Service Categories
Primary Org Type Human Services
Secondary Org Type Human Services
Tertiary Org Type Human Services
Statement from the Board Chair/Board President

When we turn on the news, we hear that the war is winding down. Yet the reality of what we really need to hear more of is despite the fact that the war is winding down, “wounds last a lifetime.” Our families need us now more than ever!

It is estimated that 1 in 5 Veterans suffer from PTS. Notice I left off the “D.” Even though the “D” stands for “Disorder,” We personally believe that the final letter should be “I” for “Injury.” Post-traumatic stress can affect anyone who has had personal experience with a tragic event. Smells, sounds, anniversary dates and other related circumstances can trigger flashbacks, nightmares, and increased emotions just to name a few.

Back-to-back multiple deployments have also taken a toll on our Veterans. War does not discriminate. When a family member is wounded, those wounded trickle down to the youngest members of the family. At Operation Second Chance, we are doing our best to change lives and to help our best to change lives and to help our heroes move on with dignity and love. We continue to provide emergency financial assistance for a wide range of needs, from rent and utility payments, to travel and groceries. We provide awesome retreats and day trips to get our Veterans out of the hospital. We offer caregiver and spa days, family bowling nights and so much more. We have maintained the “grassroots” approach and never want to lose sight of where we came from or where we are going.

My life has been so blessed over the years. Not a day passes when I don’t cry for our Veterans and wish I could do even more. I love our Veterans for all they stand for. I love our Veterans for their selflessness, their service and their sacrifice, and we will never forget those Veterans that paid the ultimate price for our freedom, or the families that mourn them. It is with heartfelt thanks that I thank everyone who supports Operation Second Chance and our Veterans. May God continue to richly bless America and those that serve our great Nation.

Statement from the CEO/Executive Director

“The greatest individuals I know are not Politicians, movie stars or even the wealthiest people in the world. The greatest individuals I know are the men and women of our military services that put their lives on the line each and every day and serve our country.” –Cindy McGrew

Our Founder’s Story

In September 2004, Cindy McGrew began a mission of hope. When her friend, Montgomery County, MD Police Officer Sgt. Mike Russo went to Iraq as an International Police Advisor in June of 2004, Cindy began reading online daily for updates to ongoing situations. She heard about three soldiers that were injured and en route to Walter Reed Army Medical Center (WRAMC) in Washington DC. Immediately, Cindy sent emails to the families, letting them know she lived fairly close to WRAMC, offering her support and assistance as a contact in the area in the event they needed anything.

Cindy began visiting families at the request of other soldiers and Marines she had met. Soon, word spread and she seemed to be branching out to even more families, wanting to help in any way possible.

In November 2004, Debbie and Alaina Sacramo joined Cindy in her daily visits to the hospital. All three were able to visit with the soldiers, Marines and their family members, picking up groceries, clothing and any other essential items that were needed to make their stay more comfortable. They met families with small children and saw the need for them to have playpens in their rooms, so the parents could put their children down and tend to their wounded spouses. This also allowed for the children to nap in comfort. At the request of some of the soldiers, they stopped at local restaurants, bringing them milkshakes and meals.

Friendships began to develop with the soldiers, Marines and their family members, making the trip to WRAMC part of their daily routine.

In March 2005 it became apparent that this simple mission could become something much larger than any of the individuals involved imagined. Ride Allegheny offered a fundraiser for the wounded soldiers and Marines, Freedom Ride 205, thus creating the need for a non-profit organization. The foundation for Operation Second Chance, Inc. was thus established in March 2005.

Description An internship program for wounded, injured, or ill Veterans and their family members. This internship provides a living stipend and an opportunity to give back.
Budget $128,000
Category Employment, General/Other Internships
Program Linked to Organizational Strategy Yes
Population Served Adults Unemployed, Underemployed, Dislocated People/Families with of People with Disabilities
Short Term Success

The anticipated short-term benefits for the target population are the following:

· They have earned supplemental income to assist them when their family is in financial and medical crisis

· They have learned new job skills that will help them transition back to the workforce and/or embark on a new career that fits their needs

· They have established a network of peers and professional contacts that will help them to find permanent work and maintain long-term employment

Long Term Success

The impact OSC expects to achieve is that wounded veterans and their families are better able to move beyond their current challenges and succeed in their long-term goals for sustainable living. By improving our families’ employment situation, we are also improving their earnings potential, thus reducing their reliance on other forms of assistance. Most importantly, we are improving their quality of life and their overall well-being, which is what our veterans most deserve.

Program Success Monitoring
We will measure this program through several means:
The number of interns participating and earning funds to support their families
Interns' increased knowledge in office technology skills, as demonstrated through hands-on projects
Personal feedback on the quality of interns' experiences with the program
The number and percentage of interns who are able to gain employment within 6 months of returning home
Program Success Examples

Our first intern, Pauline, took it upon herself to create a vibrant social networking presence for OSC. A practicing veterinarian before her husband’s injury, she knew that she could not continue that kind of demanding job and care for her husband at home as well. Her experience at OSC provided her with the skills she needed to launch a new career in communications and event management, which will allow her to work flexible hours and often at home. Her internship complete, Pauline now serves on OSC’s Board of Directors.

Our new interns have taken Pauline’s work even further, creating a vibrant online community of veteran families who can reach out to each other for support. Each of our families has experienced significant hardships, often feeling isolated and alone as a result.

Description The purpose of OSC’s Essential Daily Assistance program is to meet the ever-increasing needs of the wounded warriors’ families experiencing the trauma of medical crisis and the resulting financial hardship. These wounded Veterans are no longer receiving active duty pay, but have not yet begun to receive veterans retirement benefits. This lag time, often six months or longer, coupled with the fact that the soldier's spouse must often take a leave of absence from his or her employment, means the family has little or no income to sustain themselves. Essential Daily Assistance aims to provide support where it is needed most, to help our families through this financial crisis.
Budget $180,000
Category Human Services, General/Other Emergency Assistance
Program Linked to Organizational Strategy Yes
Population Served Poor,Economically Disadvantaged,Indigent People/Families with of People with Disabilities Other Named Groups
Short Term Success

1. The primary short-term goal of OSC’s Essential Daily Assistance program is to meet the ever-increasing needs of the wounded warriors’ families experiencing the trauma of medical crisis and the resulting financial hardship. Our goal for 2014 is to serve over 500 individuals (soldiers and their families) by providing financial support for their immediate needs, to and connect them with other resources they may need.

Long Term Success
The modern reality of the Veteran just home from the war is that there is a six-month lag time (sometimes longer) between the time a soldier ceases receiving active duty pay and the time veterans benefits begin. The Essential Daily Assistance program provides for the financial needs of families during this window of crisis.
The long-term success of our Essential Daily Assistance program often occurs in one of our other programs. For example, most of our retreat participants and Operating Giving Back interns are first identified through the Essential Daily Assistance program. It is our intention to provide short-term emergency financial assistance to solve the immediate financial crisis, but to transition families into our other programs to ensure their long-term success as a family after the financial crisis has ended. 
Program Success Monitoring

Operation Second Chance has a request procedure for families that includes an application with required verification of expenses and income. A screening committee evaluates each application. OSC provides support for certain eligible expenses, including housing (rent or mortgage), utility costs, child care and certain travel expenses. Those requesting travel assistance must explain why they have a compelling need to be near their loved one, even though they do not meet the eligibility criteria for military travel benefits. OSC does not provide assistance for cell phone bills, medical bills, credit cards, legal fees, personal loans, personal debt, college tuition, cable, storage units, child support, moving expenses, furniture or appliances. Where possible, OSC works with families to connect them with other services and programs that can help with other forms of assistance.

OSC is fortunate that we can be flexible in how we serve our wounded warriors and their families. We evaluate each family situation and seek to find the unmet needs that we can eliminate.
Program Success Examples

In April of 2011, a young Marine named C___ was injured in Afghanistan. He would became severely injured and lost both legs above the knees and an arm. He is 21 years old, and a divorced father of a three-year-old daughter of whom he has custody. Two of his brothers, ages 15 and 20, along with his daughter, have been at Walter Reed. It became apparent that the younger brother needed to go back home to FL to finish out his school year, and OSC funded the trip home. OSC received a desperate call from a case worker at Walter Reed to help buy clothes and toys for the little girl. The clothes were quickly purchased and taken to the hospital, as the child was wearing borrowed clothing. This young injured Marine is being cared for by his 20-year-old brother. All their lives have been changed forever.


When our veterans come home wounded, ill or injured from a combat zone, some of them have obvious medical problems, such as severe burns, or an amputation. Others have “hidden” problems, such as Post Traumatic Stress Disorder or Traumatic Brain Injuries. Either way, these brave men and women face considerable challenges when they begin the process of reuniting with their families and assimilating to civilian life.

OSC offers a variety of morale activities for our injured soldiers and their families, for the purpose of bonding as a family, assimilating to civilian life and preparing for the challenges they will continue to face long after they have left the hospital. Our retreats and day trips include quiet, private settings as well as group outings to local sporting events, restaurants, shows, and other recreational activities. We offer spa days for spouses and caregivers and family-oriented fun days to include children.

Budget $210,000
Category Human Services, General/Other Personal Social Services
Program Linked to Organizational Strategy Yes
Population Served People/Families with of People with Disabilities Families Other Named Groups
Short Term Success

Our short-term goals for this project are the following:

· To achieve a high rating of personal satisfaction from at least 85% of program participants.

· To provide 1,000 or more separate participant encounters, serving approximately 650 individuals nationwide.

Long Term Success

The long-term outcome of our Morale, Welfare and Recreation program is that our soldiers and families experience personal growth and enjoyment through a variety of activities, and that they feel empowered and positive about tackling the challenges in their future. They should value and understand their own physical abilities, bond with their families, and feel connected to a powerful cohort of peers that they encounter through OSC. All of these outcomes will help to sustain a solider and his/her family for years to come as they assimilate to civilian life and prepare for new challenges.

Program Success Monitoring

Operation Second Chance maintains records of all participation in Morale, Welfare and Recreation activities. Often, merely achieving permission to release a soldier from the hospital for a local outing requires extensive coordination, documentation and collaboration with the medical center. OSC has a respected reputation for maintaining good records in such circumstances. We will continue to maintain activity records, and if our grant is awarded, we will include some additional data points on our records, so that we are tracking what is required for WWP reporting.

Each activity includes some kind of follow-up and feedback mechanism which will help us to determine the satisfaction levels of participants. The longer and more intensive activities require more thorough feedback processes. Our interns in the Operation Giving Back program are undertaking to connect with past participants over the long-term, which will add another layer of quality assurance.

Program Success Examples

“What OSC does and did for me and my fellow brothers and sisters that have been wounded warms my heart and makes me realize that there are some truly amazing people out there that do appreciate us and the sacrifices that we all made and continue to make. The support that I was/am given, and that others were/are given, on our long and trying road to recovery has been priceless. So please know that I fully support and love all of you at OSC and hope to one day be able to make the same difference in the lives of our warriors as you do. It makes me proud to be an American, and to have been a soldier fighting for all she is.”

CEO/Executive Director
CEO/Executive Director Ms. Cindy McGrew
CEO Term Start 2005
CEO/Executive Director Email cindy@operationsecondchance.org
Cindy worked full time for 17 1/2 years for Smith Barney, formerly Legg Mason. She left her full time job to concentrate her efforts more fully to the organization. Cindy enjoys riding her Harley every chance she gets. Cindy began this mission of hope out of love for our country, pride in being an American and a huge respect for those serving in the military.
She says, "I learned Patriotism and a love for Country at a very young age. I have four older brothers that served in various branches of the military. Three of my brothers went off to war (Paul, Bruce, Kenneth). My brother Ted, went to West Point. My oldest brother was injured while serving his country. I remember how my brothers were treated when they returned home from Vietnam, and I vowed to do all I could to see that future heroes were not treated that way again. As a teenager I wore a special POW/MIA bracelet as a constant reminder we still had soldiers missing... to this day, they are not forgotten. Saying the Pledge of Allegiance everyday in school as a child taught me to be proud of my country. I still get chills when I say the Pledge of Allegiance or hear our National Anthem. I am so proud of all of our young men and women that answer the call to duty. God Bless you one and all."
   Cindy's admiration and respect for all individuals involved in the military sparked her visits to Walter Reed National Military Medical Center in Washington, D.C. Cindy continues her daily visits with the soldiers she met in the hospital, even as they transition to the Mologne House and Fisher House. There has hardly been a day since September of 2004 that she has missed going to Walter Reed to visit with her new friends.
Former CEOs/Executive Directors
Senior Staff
Staff & Volunteer Statistics
Full Time Staff 4
Part Time Staff 6
Staff Retention Rate % 100
Professional Development Yes
Contractors 2
Volunteers 200
Management Reports to Board Yes
CEO/Executive Director Formal Evaluation Yes
Senior Management Formal Evaluation Yes
Non-Management Formal Evaluation Yes
OSC collaborates with a wide variety of partners in order to accomplish our goals. Our corporate partners provide both monetary and in-kind support, as well as technical expertise, for the organization as a whole. Our corporate partners include MATAN (provides our office space gratis), Comcast SportsNet, Renewal by Andersen, EZ Storage, City Light and Power, ManTech, Hammer and Nail Exteriors and others. Our construction support partners provide renovation services for our Veterans, to make their homes handicapped accessible. These partners include Paul Davis Restoration, Home Depot, and the Honorable Order of the Blue Goose International. Our fundraising partners, help us to raise funds to sustain operations. These partners include Ride Allegheny, Dynamic AQS, 185 for Heroes, the Alexandria Cake Pop Company, West Shore Window and others. Our event partners provide substantial in-kind donations and sponsorships to ensure that our Veterans are able to experience healing at OSC retreats, outings and hunting/fishing trips. These include Dream Dance Ranch, RodNReel.com and dozens of others. OSC collaborates with the VA, military hospitals, and numerous local social service agencies nationwide to ensure that our assistance meets need gaps, and that our Veterans' needs are met. 
External Assessments and Accreditations
Awards & Recognition
Best in America CertificationIndependent Charities of America2014
Gold Participant StatusGuidestar2014
Risk Management Provisions
Government Licenses
Organization Licensed by the Government No
Fundraising Plan Yes
Communication Plan No
Strategic Plan Yes
Strategic Plan Years 2
Strategic Plan Adopted May 2016
Management Succession Plan Yes
Continuity of Operations Plan No
Nondiscrimination Policy Yes
Whistle Blower Policy Yes
Document Destruction Policy No
Directors and Officers Insurance Policy No
Policies and Procedures Yes
Multi-Media Comments by Organization
Please visit our web site for additional photos and videos about our Heroes and their stories.  www.operationsecondchance.org 
Board Chair
Board Chair Ms. Cindy McGrew
Company Affiliation Operation Second Chance
Board Term Jan 2017 to Dec 2020
Board Chair Email cindy@operationsecondchance.org
Board Members
Board Members
Mr. Scott Beaty Community Volunteer
Mr. Peter Hinz Brigadier General, US Army Reserve, Retired
Mr. Mark Hoke Project Manager Dimensional Marble and Tile
Mr. Ben Knisely
Mr. Bob Larson
Ms. Cindy McGrew Operation Second Chance
Mrs. Diane K Morales Retired
Mr Luke Murphy Southern Land Realty
Mr. Tim Sanders Community Volunteer
Mr. Deane A Shure
Mr Clark Wagner Ride Allegheny
Constituency Includes Client Representation Yes
Board Ethnicity
African American/Black 0
Asian American/Pacific Islander 0
Caucasian 10
Hispanic/Latino 1
Native American/American Indian 0
Other 0 0
Board Gender
Male 9
Female 2
Unspecified 0
Board Term Lengths 3
Board Term Limits 5
Board Orientation Yes
Number of Full Board Meetings Annually 10
Board Meeting Attendance % 83
Board Self-Evaluation Yes
Written Board Selection Criteria Yes
Board Conflict of Interest Policy Yes
% of Board Making Monetary Contributions 100
% of Board Making In-Kind Contributions 100
Standing Committees
Current Year Projections
Tax Year Start Month Jan
Tax Year Start Day 01
Tax Year Begins 2017
Tax Year End Month Dec
Tax Year End Day 31
Tax Year Ends 2017
Projected Revenue $1,442,500.00
Projected Expenses $1,437,000.00
Organization has Endowment No
Capital Campaign
Currently In a Capital Campaign No
Campaign Purpose
Campaign Goal
Amount Raised To Date 0 as of 0
Financial Review
Expense Allocation
Fiscal Year201620152014
Program Expense$970,742$866,079$813,810
Administration Expense$96,134$81,902$64,139
Fundraising Expense$24,477$80,395$58,995
Payments to Affiliates$0$0$0
Total Revenue/Total Expenses1.091.441.27
Program Expense/Total Expenses89%84%87%
Fundraising Expense/Contributed Revenue2%5%5%
Assets and Liabilities
Fiscal Year201620152014
Total Assets$1,668,569$1,564,121$1,110,372
Current Assets$1,624,968$1,508,252$1,075,892
Long-Term Liabilities$0$0$0
Current Liabilities$3,620$2,602$4,500
Total Net Assets$1,664,949$1,561,519$1,105,872
Top Funding Sources
Fiscal Year201620152014
Top Funding Source & Dollar AmountContributions, gifts, grants $655,704Contributions, gifts, grants $1,026,988Contributions, gifts, grants $1,138,057
Second Highest Funding Source & Dollar AmountFundraising $530,507Fundraising $454,075Fundraising $48,391
Third Highest Funding Source & Dollar AmountInvestment Income $5,928Investment Income $2,960Investment Income $736
CEO/Executive Director Compensation $50,001 - $75,000
Tax Credits No
Short Term Solvency
Fiscal Year201620152014
Current Ratio: Current Assets/Current Liabilities448.89579.65239.09
Long Term Solvency
Fiscal Year201620152014
Long-Term Liabilities/Total Assets0%0%0%
Financials Comments
Financial Comments by Organization
Financial Comments by Foundation Financial information taken from Federal 990s and audited financial statements.   Contributions include foundation and corporate support.
Nonprofit Operation Second Chance Inc
Address 22708 Birchcrest Lane
Clarksburg, MD 20874
Phone 888 672-4838