Family Resources, Inc.
5180 62nd Avenue North
Pinellas Park FL 33781-5600
The mission of Family Resources is to inspire well-being and success in the lives of vulnerable children, youth and families through responsive quality programs and safe places.
CEO/Executive Director Lisa M. Davis Ph.D.
Board Chair Elizabeth Sullivan-Lay
Board Chair Affiliation Retired
General Info
Former Names
The Hotline Foundation
Alternative Human Services, Inc.
Tax Exempt Status Public Supported Charity
Incorporation Year 1970
State Charitable Solicitations Permit Yes Feb 2019
State Registration Yes 0
Financial Summary
Note: Revenue includes the value of in-kind contributions/donations
IRS Letter of Determination
determination letterView
Impact Statement
Program accomplishments
  • Three SafePlace2B shelters provided emergency shelter to 509 youth in crisis.
  • 95% of those youth sheltered remained crime-free for at least 180 days after being in shelter.
  • Family Resources provided 41 homeless teens with a place to live and learn independent living skills through our Transitional Living Programs.
  • 470 families were provided with individual and family counseling.
  • 200 kids could count on safety, homework help and caring adults each day after school in our Youth Enrichment Program, giving working parent peace of mind.
  • 1110 teens and young adults learned the skills and confidence to develop healthy relationships in all areas of their life through the Safe2B-You&Me community education program.
  • Our Childcare Food Program monitored and reimbursed an average of 362 in home daycare providers each month as they served 938,804 healthy meals to kids in our community.
Needs Statement
1. Funds to renovate a building to house our Youth Access Center and Family Counseling offices - $350,000
2. Funds to assist homeless young people with deposits and rent support to set them up in independent living - $10,000
3. Funds to purchase dining furniture for emergency shelter - $2,500
4. Funds to replace kitchen appliances in shelter - ice maker  ($500) dishwasher ($2,800)
5. Funds to purchase gift cards for gas, clothing, household needs for families and youth in independent living -  $5-50 each. 
With limited federal funding these programs rely on donors to keep them whole. There is never a fee for a youth to be provided safe housing and services.  We maintain a residence that feels like a home for these youth and young adults. Below are just a few examples of how donations can benefit these programs: 

$1,000 Donation- The Right Start

One month of transportation to and from school & a job or job training. A personal tutor and educational material for academic success, fees for academic testing and job skills training, proper attire for work-place success. 

$500 Donation- Baby's First Start

Baby clothes, diapers and wipes, bottles and warmers, diaper bag, baby grooming products, bedding and baby bouncers, strollers, etc.  Everything needed to help our new moms get started!

$250 Donation – A Healthy Start
A weeks' worth of nutritious meals for up to 5 of our residents. No fast food here, as we teach them how to prepare nutritious and cost conscious meals!
$100 Donation- It's a Start...

Our young people constantly need clothes, shoes, hygiene products, bus passes, & extra spending money (that they earn!)

Background Statement
Established in 1970, Family Resources, Inc. is a private, not-for-profit 501(c)(3) corporation with a demonstrated commitment to at-risk, runaway and homeless youth. Family Resources is an agency that works with children, youth and families who are experiencing a strained or deteriorating relationship issues. Our goal is to help families stay intact and prevent youth from entering the child welfare or juvenile justice systems.
Family Resources is responsible for providing an array of effective prevention, intervention, advocacy and counseling services for youth and families in our communities. Services include three runaway/homeless youth shelters, a transitional living programs for LGBTQ homeless youth, three family counseling centers, adoption preservation, truancy case management, after-school programs, and healthy relationship education in our community. These programs form a network of services for youth who are unsafe, struggling or unable to realize their full potential. 
Areas Served
Areas Served
FL- Manatee
FL- Hillsborough
Areas Served Comments
Our services primarily serve Pinellas and Manatee Counties with the addition of Hillsborough County for our Child Care Food Program.
Service Categories
Primary Org Type Human Services
Secondary Org Type Housing, Shelter
Tertiary Org Type Human Services
Statement from the Board Chair/Board President

Family Resources has given thousands of young people in our community a safe haven, shelter, encouragement, counseling and a chance to succeed in life. Our programs are professionally managed by highly trained experts with successful experience helping young people overcome difficult challenges.  The leaders and managers at Family Resources are personally dedicated to helping those in their care, but they are also held accountable for maintaining high standards for the effectiveness and the financial viability of each program. We are proud of the positive outcomes and successes we have in our programs, but we are also proud of our careful fiscal management, the efficient use of our assets and funding, and our ability to continuously improve our operations. 


Our challenge is to further engage the community in our programs, increase both corporate and private support, and increase awareness of the successful work we are doing for the children and youth in our community.  Family Resources has been an important part of the fabric of the Tampa Bay community for more than 45 years, helping hundreds of families each year. We strive to develop deeper relationships with those who care deeply about the children and families who are our neighbors.  


Statement from the CEO/Executive Director

Family Resources, Inc. is a private, non-profit organization dedicated to serving the children, youth and families in the Tampa Bay Area. Accredited by the Council on Accreditation for Children and Family Services since 1996, Family Resources programs are designed to encourage the personal development of children and youth while working to strengthen and support healthy relationships among family members or other permanent connections. Our programs include safe shelter for youth, counseling services, truancy prevention, after-school enrichment programs, street outreach and transitional living for youth, and healthy relationship education. It is our vision that “every child should be safe, that every troubled teen deserves help, and that every family torn apart in crisis be given the opportunity to mend”.


Shelter/respite services are provided for up to twenty-one (21) days or longer if deemed necessary. While in shelter, youth are provided with individual and group counseling, life skills education and recreational activities. Family counseling is available while a youth is in shelter and can be continued through the family counseling office after leaving the shelter.

Budget $2,444,737
Category Housing, General/Other Emergency Shelter
Program Linked to Organizational Strategy Yes
Population Served Adolescents Only (13-19 years) Families Homeless
Short Term Success
  • 90% of youth will experience no further runaway episodes for a period of 180 days from discharge.
  • 86% of youth will not be adjudicated within the juvenile justice system for a period of 180 days from discharge.
Long Term Success

For the youth and for their families, our ultimate goal is to reunify the family, providing them with coping skills so that the youth can grow up to be a successful, well rounded and self-sufficient adult.

Program Success Monitoring

Family Resources has an in-house quality assurance program and has case files that are peer reviewed, case staffings with the youth and their families where their needs are review and discussed, and counselors keep progress notes, clients complete satisfaction  surveys and outside monitors review our systems.

The shelter programs are monitored annually by the Florida Department of Juvenile Justice, Florida Network of Youth and Family Services, the Juvenile Welfare Board (in Pinellas), the County Health Department (for food preparation), the local fire department, and the Florida Department of Children and Families (for licensure). In addition, the U.S. Department of Health and Human Services conducts a site visit about every 3 years, and the Council on Accreditation every 4 years.
Program Success Examples

In the Manatee County SafePlace2B facility, the average number of youth served in shelter each year is 175; the average length of stay 9 days. Program statistics indicated that ninety-seven percent (97%) of youth were returned to their families or placed in an appropriate living situation upon termination of services (safe exit), 98% of those contacted one hundred eighty days after discharge were still in their homes or other appropriate setting; 99% had not been adjudicated; and 99% completed positive satisfaction surveys at the conclusion of service. By the end of this application grant period, all the outcomes are expected to be completed at or above the target objectives.


This program accepts youth, ages 16-22, who are lesbian, gay, bisexual, transgender or questioning. These youth may not return to their homes and are in need of independent living skills. Once accepted into the program, youth must attend school regularly. Referrals come from child welfare lead agencies and from the community. Youth are provided with shelter, food, clothing, educational opportunities, individual and group counseling. Additional services include life skills classes, assistance with finding employment or volunteer activities, recreational activities, and volunteer and community advocacy experience. The TLP residence has 12 beds  and is located at: 1622 Turner Street, Clearwater, FL 33755. The program is staffed 24/7, 365 days per year. In addition, counseling staff are on-site five days a week to provide crisis intervention, individual and group counseling. This program accepts youth from anywhere in the state of Florida who are homeless or on the verge of homelessness.

Budget $312,344
Category Human Services, General/Other Children & Youth Services
Program Linked to Organizational Strategy Yes
Population Served Adolescents Only (13-19 years) Families Homeless
Short Term Success

The program will serve a minimum of 12 young adults who are unaccompanied youth who cannot return home in Pinellas, Manatee, Sarasota or Hillsborough County. The program targets LGBT youth in foster care and from the community. The program will provide a minimum of 6 months of free housing and services to each young person. 100% of youth & young adults will demonstrate increased knowledge of independent living skills as measured by completion of life skills assessment and completion teaching modules. 95% will attend school, complete their GED or obtain sustainable employment within the community.

Long Term Success

This transitional living program provides the youth who enter the program with tools they need to succeed when they become adults. The youth we serve need a stable home facility where they can learn and grow up as success and self-sustaining young adults. This is the long term goal of the program.

Program Success Monitoring

Family Resources has an internal quality assurance program that ensures case files are peer reviewed, case staffings with the youth and their families where their needs are review and discussed, and counselors keep progress notes, clients complete satisfaction surveys and outside monitors review our systems. The homes are visited annually by the Dept. of Children & Families (group home licensure requirements), the county health department (food handling), the local fire department, t and the Florida Department of Education (for food preparation). The Council on Accreditation conducts a site visit every four years.

Program Success Examples

Emerald originally was placed at our North SafePlace2B (emergency shetler).  She was a frequent runner but she started doing well at SafePlace2B. Eventually, her sister, who was also a frequent runner, came to the shelter and wanting to be with her sister.  On 7/11/12 Emerald and her sister moved to TLP.  Emerald was preparing to age out. She did great at TLP, did not run, worked on her GED education, and participated in independent living skills.  Emerald’s sister continued to run and Emerald encouraged her to make better choices. On 10/12/12, Emerald turned 18 and moved into an apartment.  Follow up calls with Emerald shows that she is still doing well.  


When parents and teens don’t see eye to eye, small issues become big problems. Family and individual counseling offered by Family Resources offers a clear path to resolution. Family crisis intervention addresses the issues that have precipitated the crisis including truancy, runaway and ungovernable behaviors and assesses the likelihood of future problems.

Family and Individual Counseling offered by Family Resources offers a safe refuge. Trained, dedicated and most importantly, available when needed staff will help you overcome your difficulties. As soon as possible, a counselor is assigned and ready to identify solutions and begin the healing process.

Individual and family counseling services are offered at both our Manatee and Pinellas county sites. Families who are who are seeking assistance with a family relationship crisis issue or problem are eligible. 
Budget $584,256
Category Human Services, General/Other Family Preservation
Program Linked to Organizational Strategy Yes
Population Served Adolescents Only (13-19 years) Children and Youth (0 - 19 years) Families
Short Term Success

Youth and families will demonstrate satisfactory progress on individual case plan and will have no runaway episodes or adjudication of delinquency within 180 days of discharge. 85% of children served will be able to identify five new coping skills in post test  measurement.

Long Term Success

Youth and their families will gain knowledge needed to manage and change behaviors and to seek and find other community resources as needed so that they are better able to solve problems and resolve family crises. Youth served will gain knowledge needed to change inappropriate behaviors in order to avoid delinquent behavior. 

Program Success Monitoring

Family Resources has an in-house quality assurance program and has case files that are peer reviewed, case staffings with the youth and their families where their needs are review and discussed, and counselors keep progress notes, clients complete satisfaction surveys and outside monitors review our systems. The Family Resolution program uses subjective assessment participant records and pre & post test results to monitor the program results. The Family Counseling program is monitored annually by the Florida Department of Juvenile Justice and Manatee County. The Council on Accreditation conducts a site visit every four years.

Program Success Examples

In Manatee County, the counselor received a call from the mother of a former client. She wanted to share the good news about her daughter who had been in counseling. Her daughter had gotten out of the abusive relationship that she had been in, went back to school and graduated from High School. She was just recently accepted at college and has decided she wants to be a lawyer when she graduates. This is just one of the success stories we hear! A second counselor related the story of how a mother and daughter were out in the community and a stranger stopped them to compliment them on how close their relationship appeared. The
mother and daughter realized that they were the best of friends, yet one year earlier they were in Family Resources family counseling offices because they could not get along.

Pinellas and Manatee Counties work with Family Resources to lower the rate of truancy for young adolescents and prevent youth from entering the juvenile justice system and/or dropping out of school. While the programs are structured differently in each county, the goals are the same - keep young people in school and successful.
Budget $427,114
Category Human Services, General/Other Children & Youth Services
Program Linked to Organizational Strategy Yes
Population Served Adolescents Only (13-19 years) Families Families
Short Term Success
By the end of each of the truancy programs, 90% of youth will have improved school attendance and will be current with their school work.
Long Term Success
The aim of both truancy programs is to reduce truancy rates in school and assist individual youth and families to resolve issues that are barriers to the youths success in school.  The goal for each youth is to have no more than 5 unexcused absences in a single school year.
Program Success Monitoring
School attendance is recorded in each school and reported to the truancy program.
Program Success Examples
Both truancy programs started this school year.
Program Comments by Organization
Life can be difficult and confusing as a teenager and almost impossible when you are young, homeless or at risk of homelessness, or without a supportive family. Our SafePlace2B and SafePlace2Btoo shelter programs provide a safety net to keep kids and young adults off the streets and safe from abusive environments. Additionally, we are giving kids hope for a better future through trauma-informed counseling and personal enrichment services.  We truly believe that every child should feel safe and every family torn apart in crisis should have the ability to mend.  We reach these vulnerable youth and families in their time of greatest need and help them find a better and brighter youth and one family at a time. 
CEO/Executive Director
CEO/Executive Director Lisa M. Davis Ph.D.
CEO Term Start Feb 2014
CEO/Executive Director Email
Dr. Davis has spent her entire career working with youth and families in the nonprofit sector.  In 2000 she founded a small non-profit agency where she served as both a clinician and an administrator.  This has served her well in understanding the important balance between service effectiveness and administrative efficiencies. Dr Davis continues to be a licensed mental health counselor and leads this agency with a deep appreciation for the work that occurs in direct client services and a genuine understanding of the unique needs of the clients we serve.  
Former CEOs/Executive Directors
Jane Harper Sept 1980 - Feb 2014
Mr. Roy Miller 1974 - 1987
Senior Staff
Craig Chamberlin Chief Financial Officer
Pat Gerard Chief Grants Officer
Cruz Melendez Chief Human Resources Officer
Staff & Volunteer Statistics
Full Time Staff 78
Part Time Staff 48
Staff Retention Rate % 83
Professional Development Yes
Contractors 24
Volunteers 22
Management Reports to Board Yes
CEO/Executive Director Formal Evaluation Yes
Senior Management Formal Evaluation Yes
Non-Management Formal Evaluation Yes
Teen Parenting Program in the Pinellas County Schools; Morton Plant Mease Hospital/ Bay-Care Health System, Pinellas County Health Department, Bay Area Pregnancy Center, Candy Mueller-Florida Childbirth Resources; Healthy Start Coalition, PAT+, Kimberly Home, Catholic Charities, Bay Area Cares, Heart of Adoption, Sea Breeze Church. Career Source Pinellas County, Food banks -Helping Hands and Abundant Life. Foundations of Life Pregnancy Center; Target and the Department of Children and Families Access, Tampa BabyCommunity Coalition on Homelessness; Insight Counseling; Juvenile Justice Circuit Board, Circuit 12; Manasota Partnership to End Homelessness; Manatee County Interagency Collaborative; Manatee County Substance Abuse Coalition; Mayor’s Ten Year Plan To End Homelessness; Suncoast Partnership to End Homelessness - Continuum of Care; Teen Pregnancy Prevention Task Force; Networking for Non-Profits; Manatee Juvenile Justice Council Advisory Board; Parenting Education Coalition; Healthy Teens Coalition; Manatee Juvenile Justice Council (Chair); Gang Task Force Rehab and Re-Entry Task force; Children’s Summit Planning Committee; Florida Network of Youth & Family Services; Youth & Family Services Network; National Network for Youth; and many more. 
External Assessments and Accreditations
Council on Accreditation (COA) [for Children and Family Services] - Accreditation2016
Awards & Recognition
Top 25 SafePlace ProgramsNational SafePlace2010
Outstanding Business of the Year Award - Non-Profit DivisionSt. Petersburg Chamber of Commerce2009
The Commissioner's Business Recognition AwardThe Florida Department of Education2008
The Business Partner of the Year - High School CategoryThe Pinellas Education Foundation and Pinellas County Schools' Free Enterprise Hall of Honor2006
One of the Best Basic Center Programs - Manatee SafePlace2BThe Administration for Children and Families - Best Practice Publication2006
Nonprofit of the Year FinalistTampa Bay Business Journal2010
Nonprofit of the Year FinalistTampa Bay Business Journal2013
Agency of the YearFlorida Network for Youth2016
Risk Management Provisions
Automobile Insurance
Umbrella or Excess Insurance
Workers Compensation and Employers' Liability
Employment Practices Liability
Life Insurance
General Property Coverage and Professional Liability
Commercial General Liability
Crime Coverage
Employee Dishonesty
Disability Insurance
Government Licenses
Organization Licensed by the Government Yes
Fundraising Plan No
Communication Plan No
Strategic Plan Yes
Strategic Plan Years 3
Strategic Plan Adopted Jan 2017
Management Succession Plan No
Continuity of Operations Plan Yes
Nondiscrimination Policy Yes
Whistle Blower Policy Yes
Document Destruction Policy Yes
Directors and Officers Insurance Policy Yes
Policies and Procedures Yes
Other Documents
Board Chair
Board Chair Elizabeth Sullivan-Lay
Company Affiliation Retired
Board Term July 2014 to July 2019
Board Chair Email
Board Members
Board Members
V. John Brook Jr.Attorney at Law
Terry Christopher Tax Accountant, SJM, CPA
Dagmar DeStefano Self Employed
John Gilmore Gilmore Brands, Retired from NFL
H. William "Bill" Heller Ed.D.Dean, College of Education/USF
Paul Horowitz MBA, CPAPartner, FRSCPA
Thomas Lambert Vice President, Branch Banking & Trust Co
Gary Shepard Shepard & Associates
Elizabeth Sullivan- Lay Community Volunteer
Carolyn Wiggins Janssen & Igar, CPA, PA
Constituency Includes Client Representation No
Board Ethnicity
African American/Black 1
Asian American/Pacific Islander 0
Caucasian 9
Hispanic/Latino 0
Native American/American Indian 0
Other 0 0
Board Gender
Male 6
Female 4
Unspecified 0
Board Term Lengths 3
Board Term Limits 9
Board Orientation Yes
Number of Full Board Meetings Annually 6
Board Meeting Attendance % 74
Board Self-Evaluation No
Written Board Selection Criteria Yes
Board Conflict of Interest Policy Yes
% of Board Making Monetary Contributions 100
% of Board Making In-Kind Contributions 80
Standing Committees
Human Resources / Personnel
Development / Fund Development / Fund Raising / Grant Writing / Major Gifts
Strategic Planning / Strategic Direction
Current Year Projections
Tax Year Start Month July
Tax Year Start Day 01
Tax Year Begins 2017
Tax Year End Month June
Tax Year End Day 30
Tax Year Ends 2018
Projected Revenue $8,879,267.00
Projected Expenses $8,893,549.00
Total Projected Revenue includes "in-kind" contributions/ donations Yes
Organization has Endowment Yes
Endowment Value $129,698.00
Endowment Spending Policy Percentage
Endowment Spending Policy % 5
Capital Campaign
Currently In a Capital Campaign No
Campaign Purpose
Campaign Goal
Amount Raised To Date 0 as of 0
IRS Form 990s
Form 9902016
Form 9902015
Form 9902013
Form 9902008
Audit/Financial Documents
Financial Review
Revenue SourcesHelpThe financial analysis involves a comparison of the IRS Form 990 and the audit report (when available) and revenue sources may not sum to total based on reconciliation differences. Revenue from foundations and corporations may include individual contributions when not itemized separately.
Fiscal Year201720162015
Foundation and
Corporation Contributions
Government Contributions$9,173,931$7,215,884$6,153,149
Individual Contributions$257,469$229,937$322,624
Investment Income, Net of Losses$8,734$2,980$1,885
Membership Dues$0$0$0
Special Events$20,303$46,141$43,605
Revenue In-Kind$161,363$0$0
Expense Allocation
Fiscal Year201720162015
Program Expense$8,160,529$6,479,470$5,462,714
Administration Expense$926,867$871,753$827,640
Fundraising Expense$6,452$91,351$116,136
Payments to Affiliates$0$0$0
Total Revenue/Total Expenses1.041.010.89
Program Expense/Total Expenses90%87%85%
Fundraising Expense/Contributed Revenue0%1%2%
Assets and Liabilities
Fiscal Year201720162015
Total Assets$7,402,679$7,175,055$7,176,085
Current Assets$2,215,086$1,980,494$1,796,123
Long-Term Liabilities$1,257,500$1,425,166$1,592,834
Current Liabilities$782,754$756,983$663,982
Total Net Assets$5,362,425$4,992,906$4,919,269
Top Funding Sources
Fiscal Year201720162015
Top Funding Source & Dollar AmountGovernment Grants - Federal $5,201,728Government Grants - Federal $3,757,083Government Grants - Unspecified $6,153,149
Second Highest Funding Source & Dollar AmountGovernment Grants - State $2,500,392Government Grants - State $2,466,761Contributions, gifts, grants $322,624
Third Highest Funding Source & Dollar AmountGovernment Grants - Local $1,471,811Government Grants - Local $992,040Fundraising $43,605
CEO/Executive Director Compensation $125,001 - $150,000
Tax Credits No
Short Term Solvency
Fiscal Year201720162015
Current Ratio: Current Assets/Current Liabilities2.832.622.71
Long Term Solvency
Fiscal Year201720162015
Long-Term Liabilities/Total Assets17%20%22%
Financials Comments
Financial Comments by Foundation Financial information taken  from IRS Form 990 and audit documents.  Individual contributions include foundation and corporate support.  Federal tax returns reconcile with audited financial statements.
Nonprofit Family Resources, Inc.
Address 5180 62nd Avenue North
Pinellas Park, FL 34205 5600
Phone 727 521-5200