ITNSarasota Inc dba ITNSuncoast (ITN Suncoast) Inc
1226 N Tamiami Trail
Suite 300
Sarasota FL 34236

iTNSunCoast is a Sarasota based, non-profit organization that provides transportation services to individuals who are at least sixty years old and adults of any age with vision impairments. Our mission is to help individuals maintain their independence and live joyful and meaningful lives through a convenient, comfortable and affordable transportation option when driving a car themselves is not sensible or safe. Rides are provided for any reason, any time of the day or night, on any day of the week including weekends and holidays, to anywhere within Sarasota and Manatee Counties.    

CEO/Executive Director Mr. Arthur Lerman
Board Chair Jim Monahan
Board Chair Affiliation Tidewell Hospice
General Info
Organization DBA
Supported Organization ITNSarasota
Tax Exempt Status Public Supported Charity
Incorporation Year 2009
State Charitable Solicitations Permit Yes Jan 2017
State Registration Yes July 2019
IRS Letter of Determination
Financial Summary
Projected Revenue $242,000.00
Projected Expenses $238,000.00
Impact Statement

iTNSunCoast achieved the following accomplishments in 2016.

1. The number of rides we provided continued to increase at a rapid rate. In 2016 we provided 9,705 rides, more than double the number of rides provided in 2015. We anticipate providing between 12,000 and 15,000 rides in 2017.

2. Ride Services Agreements were put in place with five assisted living facilities, one retirement community, and three churches. These agreements allow residents of assisted living facilities to get out into the community at times of their choosing, thereby enhancing their quality of life. The agreements with churches make it possible the individuals to continue to attend religious services and programs.

3. The Road Scholar Program, that provides rides at reduced rates to individuals on limited incomes, experienced an 800% increase in 2016 and provided nearly 1,000 rides. The growth of this program reflects our commitment to provide rides to all residents in our service area regardless of ability to pay.

4. “Your Ride to the Arts” was expanded through partnership with Florida Studio Theater and other arts/cultural venues. We also expanded our “Your Ride to Lifelong Learning” program.

5. Rides were provided in support of Lighthouse of Manasota’s and Loveland Center’s job training and supportive employment programs for individuals with vision impairments and individuals with special abilities.


1. Expand the capacity of iTNSunCoast to attract more volunteer drivers through an aggressive volunteer driver recruitment program. Recruiting volunteer drivers is critical to our success in serving the community and keeping the cost of our transportation services as low as possible.

2. Secure $25,000 in funding to expand the Road Scholar program. This would allow us to remove the existing moratorium on new program participants so rides can be provided to more individuals with limited incomes who have the need and desire to stay connected to the community.

3. Launch “Let’s Go Places!” This new program is scheduled to begin in May, 2017 with the goal of relieving some of the social isolation that many seniors experience. The program is also intended to provide greater financial stability to iTNSunCoast.

4. Continue to support seniors, individuals with vision impairments and individuals with special abilities in seeking and retaining jobs by providing rides to work.

5. Move to a new office. We currently have three people working in an 11” by 14’ office with no room for the executive director. Larger office space will allow us to work more effectively and efficiently.

Needs Statement

1. Implement an aggressive volunteer driver recruitment program - $3,500

Recruiting volunteer drivers is essential for iTNSunCoast. In 2016, the number of ride requests greatly exceeded our ability to recruit new volunteer drivers. The percentage of rides provided by volunteers dropped from 50% to 20%. This creates significant financial pressure on us. We made a volunteer recruitment video in 2016 through a grant. The goal in 2017 is to increase our recruitment effectiveness through an aggressive program that uses traditional and electronic marketing techniques.

2. Secure funding for the Road Scholar Program - $15,000

The Road Scholar Program provides rides to individuals who have limited incomes. The program was so successful in 2016 that a moratorium was placed on accepting new riders because of the financial burden the program creates. Funding would allow us to lift the moratorium and expand the program. The goal is to provide 2,000 Road Scholar rides in 2016.

3. Move to a New Office - $4,800

Our current office is very overcrowded with not enough room for all staff and no room for volunteers. A new office would allow us to work more efficiently and effectively. Funding is needed to purchase a new phone system, to move our furniture and IT system to the new space, to purchase some furniture and file cabinets, for signage, and to print new volunteer recruitment and member brochures.

4. Launch “Let’s Go Places” - $20,150

“Let’s Go Places!” is a new iTNSunCoast program designed to address the social isolation experienced by area residents who are in their 80s and 90s. Funding is needed to develop a web site, conduct a marketing campaign and hire a part-time coordinator.

5. Secure funding to provide work related transportation to adults with vision limitations and individuals with special abilities - $2,000

Most individuals need and want to work. At the same time, finding affordable and reliable transportation can be very challenging. Working with Lighthouse of Manasota and the Loveland Center, funding is needed to cover the cost of work related transportation for adults with vision impairments and individuals with special abilities.

Background Statement

ITNSarasota is an affiliate of ITNAmerica which was created by Katherine Freund in response to her three years old son being seriously injured when he was hit by a car driven by an 84 year old. After the initial shock and anger, Katherine recognized that the situation was more than her son nearly getting killed, it was a systems issue. For over twenty years, Katherine has been leading the charge to provide a safe and dignified alternative for seniors when continuing to drive poses a threat to the community.

Bringing ITN to Sarasota County was the result of a collaborative grassroots effort. During a community assembly on aging hosted by Sarasota County Openly Plans for Excellence (SCOPE) in October 2006, the Sarasota community was introduced to ITN. Given that Sarasota County has the largest percentage of older adults in the nation with more than 30% of its population over 65 and with over 45% of all households including someone over 65, community leaders believed the area would greatly benefit from this model.

Representatives from SCOPE and Jewish Family & Children's Service of Sarasota-Manatee, Inc. (JFCS) met with Katherine Freund and were inspired her enthusiasm and dedication. They reached out to The Community Foundation of Sarasota County, Inc. and formed a “team” that prepared an ITN affiliate application for Sarasota County. With start-up funding for a multi-year commitment provided by The Community Foundation of Sarasota County, Inc.'s James Franklin Warnell & Dorothy J. Warnell Fund and JFCS serving as the sponsoring agency, the affiliation agreement with ITNAmerica was signed in August, 2008.

Since 2009, iTNSarasota has provided a valuable community service by providing transportation services to seniors who are at least sixty years old and individuals of any age with visual limitations. While there have been a few bumps in the road, not unusual for any non-profit start-up, we have provided more than 30,000 rides and caused more than 30,000 smiles.

Initially, iTNSarasota provided rides exclusively in the Sarasota and Venice areas. In 2015, in response to ride requests from people living outside of the area served, the Board of Directors expanded the service area to include Englewood and Bradenton and changed the name of the organization to iTNSunCoast to reflect the broader area served. In 2016, the service area was expanded further to include all of Sarasota and Manatee Counties.  
Areas Served
Areas Served
FL- Sarasota
FL- Manatee
Areas Served Comments Rides are available for any reason, any day of the week including weekends and holidays, at any time of the day or night, to anywhere within Sarasota and Manatee Counties.
Service Categories
Primary Org Type Human Services
Secondary Org Type Community Improvement, Capacity Building
Tertiary Org Type
Statement from the Board Chair/Board President
The heart of what our organization does is give back the freedom that the seniors in our community lose when they are no longer licensed to drive. I think it is quite natural for all of us to take that freedom for granted until we no longer have the ability to achieve it. I have learned through the seniors we serve that there is a direct correlation between the freedom of mobility and the quality of life we live. Within a very short period of time, iTNSunCoast has proven to drastically increase the quality of life for hundreds of seniors on a monthly basis. We have quickly grown from a mere concept to an organization that puts smiles on the faces of seniors in our community each and every day. 
Our two biggest challenges include:

1.   Recruiting volunteer drivers.  We continually add new volunteers on a monthly basis but the demand for rides far outpaces our volunteer driver capacity.        
2.   Fundraising/friend raising.  Sarasota is an extremely philanthropic community, but we have found that fundraising for senior transportation programs remains challenging perhaps due to the fact than donation needs of the arts and children's organization are more visible and the requests for support are more consistent. We hope that our generous community will also consider the importance of safe and dignified transportation needs of our seniors and adults with visual impairments, so they may have a quality of life that we take for granted and may no longer be invisible. Please take the time to get to know us and become a friend of iTNSunCoast. 
Statement from the CEO/Executive Director

iTNSunCoast offers a unique service to individuals 60 and older and any adult with a visual impairment in Sarasota and Manatee Counties - the independence that comes with transportation to any activity they choose, all day, every day. Most of our riders are women in their 80s and 90s. iTNSunCoast riders are treated with dignity and kindness by volunteers who are driving their own cars, as a friend would, and who offer door-to-door, arm-in-arm service. Our drivers are among the safest on the road, having passed a multitude of tests, and are fully insured. iTNSunCoast offers a safe and comfortable option for people who find they must give up driving, and keeps them involved in activities so that they don't feel lonely and isolated.

Many seniors continue driving long after they are physically able, because they still need to get to medical appointments, the grocery store, the pharmacy, and social activities. Public transportation isn't always convenient or comfortable, and taxi rides are expensive, impersonal and sometimes daunting for our older citizens.

iTNSunCoast is a friendly, safe, and comfortable alternative to buses and taxis. Each iTN driver calls for the rider at the front door, and escorts them to the car. Ensuring that the rider is safely and comfortably seated in the vehicle, the driver provides friendly and interested companionship during the drive to the destination. Many drivers and riders travel together again and again, and enjoy getting to know each other.

iTNSunCoast is a membership-based service, providing transportation to seniors and adults with visual impairment. Members pay a modest fee to join, and the fee for each ride is based upon mileage. However, income from membership fees and per-mile charges cover only 50% of the costs of providing the rides. Fundraising is crucial to our continuing to provide our services.

We also rely heavily upon our volunteers, both as drivers and as office workers. Our board is a working board, taking on many tasks that would normally be handled by staff. Most of our board members have busy careers, and the time required for marketing, recruiting, and fundraising planning and projects must be carved from schedules that are already full. We need funding to hire additional staff to take over these tasks in order to create a sustainable infrastructure.

The need for our transportation services will continue to grow as more of our population becomes unable to drive each year. The challenges are there for us to raise money to keep going, and to continue to recruit qualified drivers. 

The mission of iTNSunCoast is to be the premier provider of dignified transportation services for individuals age 60 and over and to adults of any age with vision impairments residing in Sarasota and Manatee Counties.
iTNSunCoast is more than just a "good cause"; it is necessary and important.for our community. We do substantially more than provide rides for older people. We're helping to solve a huge social need. Seniors now have an alternative to driving that preserves their independence even as it ensures our roads are safe and our communities are healthy.
Senior transportation is a complex problem that touches every family in America. In fact, it touches every family in every industrial country in the world. We must think of senior transportation as a lifelong need for which we must plan, just as we plan for retirement or long-term care needs.
Budget $250,000
Category Human Services, General/Other Transportation Assistance
Program Linked to Organizational Strategy Yes
Population Served Elderly and/or Disabled Elderly and/or Disabled Elderly and/or Disabled
Short Term Success
Our greatest short term success story is the fact that we went from providing zero rides in January 2010 to over 400 rides per month in less than a year and a half.  We now have over 30 volunteer drivers that dedicate their time to granting hundreds of seniors the freedom of mobility. 
Long Term Success

Our service helps:

  • Families and friendships endure
  • Seniors begin a new chapter in their lives that no longer includes loneliness, dependence, burden or immobility.
  • Adult children minimize their absenteeism from work
  • Businesses remain profitable

ITN doesn't rely on taxpayer support for operating expenses. In fact, ITN actually helps drive the local economy and build community. The impact to the local business community of an ITN affiliate is between $300,000 and $500,000 per year.

Program Success Monitoring
We have a very detailed tracking system that records historical data on exactly how many rides have been given, mileage driven, number of member riders, number of volunteer drivers, quantity of rides per volunteer, as well as a long list of other relevant information.
Program Success Examples
These testimonials from a few of our member riders says it all:
"How to describe my satisfaction with ITN is next to impossible. I no longer have to ask and rely on family and friends. The drivers are like private chauffeurs and treat you as though you are top Madison Avenue clients. Drivers are courteous, on time, friendly and patient. This service has taken the burden off my family and they don't worry about me driving. Each driver makes me feel special. I feel like I've known the drivers all my life."
"ITN is a Godsend!"
"I am absolutely satisfied with ITN.  It gives me a chance to be able to feel independent. They have always picked me up and delivered me home on time and safely."
Program Comments by Organization
Americans prize independence. It's part of what makes us American, and it doesn't change with age. iTNSunCoast understands that any alternative to the independence of the private automobile must come as close to this feeling of freedom as possible. That is why iTNSunCoast:
  • Is available 7 days a week;
  • Uses automobiles, rather than vans or buses;
  • Does not restrict trip purpose, frequency or destination within the service area;
  • Permits riders to travel alone or with others; and
  • Creates a sense of ownership through membership and voluntary participation.

The transition from the driver's seat to the passenger seat is never easy – for the drivers or for their families – but it is infinitely easier when there is a viable transportation alternative that keeps the older adult in control.

CEO/Executive Director
CEO/Executive Director Mr. Arthur Lerman
CEO Term Start Mar 2014
CEO/Executive Director Email

Arthur Lerman, the Executive Director of ITNSarasota, has over twenty years of experience in providing services to seniors and managing non-profit organizations. He has managed a home health agency, assisted living facilities and nursing homes. He was the executive director of non-profit organizations that provide services to individuals with intellectual and developmental disabilities. He has consulted with states and counties across the country on their long term care and behavioral health programs. In addition, he served two terms as an elected member of the State of Maine House of Representatives. Locally, Arthur has served on the Sarasota County Seniors Advisory Council and on the Board of Directors of the Area Agency on Aging of Southwest Florida. He also was the facilitator of the HealthCare Workgroup, an affiliate of SCOPE.

Former CEOs/Executive Directors
Caroline Chambliss -
Donna Dunio Nov 2009 - Mar 2011
Senior Staff
Staff & Volunteer Statistics
Full Time Staff 1
Part Time Staff 2
Staff Retention Rate % 100
Professional Development Yes
Contractors 9
Volunteers 36
Management Reports to Board Yes
CEO/Executive Director Formal Evaluation Yes
Senior Management Formal Evaluation Yes
Non-Management Formal Evaluation Yes
  • The Community Foundation of Sarasota County provided the seed money that made ITNSarasota a reality
  • SunTrust Bank – Donated and has offered to be a sponsor
  • DeWitt Motors has offered us reduced rates on repairs for fleet and volunteer vehicles and they will help market, and administer the car trade and donation program.
  • Artists Series of Sarasota County – Provides Volunteer Recruitment statements in Playbills & donates tickets to our ITN volunteers!
  • The Gulf Coast Community Foundation – Partnered with ITN on diverse projects, i.e., funds for much needed computers and help in raising funds for a p/t marketing intern
  • Sarasota County Openly Plans for Excellence was a driving force in bringing ITNSarasota to our County; their studies and facts/figures demonstrated the dire need for ITN in Sarasota County
  • Jewish Family & Children Services was our original sponsoring agency in our nonprofit incorporation

NOTE: Partners enabled ITN go from 6 rides in Jan. 2010 to 451 rides a month today!
External Assessments and Accreditations
Risk Management Provisions
Accident and Injury Coverage
Automobile Insurance
Automobile Insurance and Umbrella or Excess Insurance
Commercial General Liability
Commercial General Liability and D and O and Umbrella or Excess and Automobile and Professional
Directors and Officers Policy
Property in Transit and Off Premises
Umbrella or Excess Insurance
Workers Compensation and Employers' Liability
Government Licenses
Organization Licensed by the Government No
Fundraising Plan No
Communication Plan No
Strategic Plan No
Strategic Plan Years
Strategic Plan Adopted 0
Management Succession Plan No
Continuity of Operations Plan No
Nondiscrimination Policy No
Whistle Blower Policy No
Document Destruction Policy No
Directors and Officers Insurance Policy Yes
Policies and Procedures Yes
Management Comments by Organization

The need for convenient, safe and affordable transportation for seniors and adults with vision limitations continues to grow and will do so for many years to come as the Baby Boomers age and we live longer. As the result, the services provided by ITNSarasota are timely and critical! We have a great opportunity to be part of the solution in keeping our community’s roads safe and affording our neighbors the means to continue to live joyful and fulfilling lives after they no longer drive. Our ability to meet this need is dependent on our success in recruiting volunteer drivers and raising the funds necessary to meet our financial requirements. We continue to explore ways to enhance our financial position by providing complementary services that decrease our dependence on fundraising and grant writing while keeping the cost of our services to our members as low as possible.

Multi-Media Comments by Organization

Board Chair
Board Chair Jim Monahan
Company Affiliation Tidewell Hospice
Board Term May 2016 to May 2017
Board Chair Email
Board Members
Board Members
John Craumer Retired
Linda Davis Community Volunteer
Donald Deibert Community Volunteer
Paula John Community Volunteer
Arthur Lerman Bay Isles Group
Brian Parsons The Springs at Lake Pointe Woods
Susan Prymmer Horizon Bay Sarasota
Constituency Includes Client Representation Yes
Board Ethnicity
African American/Black 0
Asian American/Pacific Islander 0
Caucasian 7
Hispanic/Latino 0
Native American/American Indian 0
Other 0 0
Board Gender
Male 4
Female 3
Unspecified 0
Board Term Lengths 3
Board Term Limits 2
Board Orientation Yes
Number of Full Board Meetings Annually 12
Board Meeting Attendance % 86
Board Self-Evaluation Yes
Written Board Selection Criteria No
Board Conflict of Interest Policy Yes
% of Board Making Monetary Contributions 100
% of Board Making In-Kind Contributions 100
Standing Committees
Development / Fund Development / Fund Raising / Grant Writing / Major Gifts
Governance Comments by Organization

iTNSunCoast is a community based non-profit with a critical mission and serving a tremendous and growing need.  Our volunteers are heroes; they meet the most basic needs of our member riders every day.  Our presence is growing daily. In this next year will continue to add volunteers, collaborations and partnerships.

Fiscal Year Projections
Fiscal Year Begins 2016
Fiscal Year Ends 2017
Projected Revenue $242,000.00
Projected Expenses $238,000.00
Total Projected Revenue includes "in-kind" contributions/ donations No
Organization has Endowment Yes
Endowment Value $10,000.00
Endowment Spending Policy Income Only
Capital Campaign
In a Capital Campaign No
Campaign Purpose
Campaign Goal
Campaign Dates 0 to 0
Amount Raised To Date 0 as of 0
Audit/Financial Documents
Historical Financial Review
Expense Allocation
Fiscal Year201520142013
Program Expense$55,706$183,116$231,344
Administration Expense$5,625$47,215$55,260
Fundraising Expense$0$0$0
Payments to Affiliates$0$0$0
Total Revenue/Total Expenses0.870.480.60
Program Expense/Total Expenses91%80%81%
Fundraising Expense/Contributed Revenue0%0%0%
Assets and Liabilities
Fiscal Year201520142013
Total Assets$4,654$12,851$91,778
Current Assets$4,654$12,851$91,778
Long-Term Liabilities$0$0$0
Current Liabilities$21,005$21,345$32,173
Total Net Assets($16,351)($8,494)$59,605
Top Funding Sources
Fiscal Year201520142013
Top Funding Source & Dollar AmountProgram Service Revenue $26,989Program Service Revenue $57,985Program Service Revenue $89,123
Second Highest Funding Source & Dollar AmountContributions, gifts, grants $15,308Contributions, gifts, grants $25,782Contributions, gifts, grants $60,456
Third Highest Funding Source & Dollar AmountMembership Dues $9,305Membership Dues $11,900Membership Dues $11,820
CEO/Executive Director Compensation $0 - $50,000
Tax Credits No
Short Term Solvency
Fiscal Year201520142013
Current Ratio: Current Assets/Current Liabilities0.220.602.85
Long Term Solvency
Fiscal Year201520142013
Long-Term Liabilities/Total Assets0%0%0%
Financials Comments
Financial Comments by Foundation
Financial figures taken from IRS Form 990 & 990EZ. Expense breakdowns for FY 2009 & 2010, as well as 2015 provided by agency.
Nonprofit ITNSarasota Inc dba ITNSuncoast (ITN Suncoast) Inc
Address 1226 N Tamiami Trail
Suite 300
Sarasota, FL 34236
Phone 941 364-7530