Turning Points (Community Coalition on Homelessness Corporation)
701 17th Avenue West
Bradenton FL 34205-7665
The mission of Turning Points is to Provide, Coordinate, and Facilitate services to men, women and children that are homeless and those at risk of becoming homeless in Manatee County, Florida.  Our vision is to prevent and end homeless in our community.
Turning Points provides help and hope to the families, individuals, and children who are struggling with issues related to homelessness.   By providing assistance using a unique model of comprehensive and integrated support services under one roof, Turning Points changes lives and strengthens our community. 
CEO/Executive Director Adell Erozer
Board Chair Sandy Kirkpatrick
Board Chair Affiliation Retired - Community Volunteer
General Info
Organization DBA
Turning Points
Community Coalition on Homelessness Corporation
Supported Organization Community Coalition on Homelessness
Former Names
Community Coalition on Homelessness
Tax Exempt Status Public Supported Charity
Incorporation Year 1995
Awarded competitive grant from Community Foundation in the last 5 years? Yes
State Charitable Solicitations Permit Yes Mar 2017
State Registration Yes Dec 2016
IRS Letter of Determination
Financial Summary
Projected Revenue $2,300,000.00
Projected Expenses $2,300,000.00
Other Documents
Impact Statement

Construction projects made this past year especially challenging. We moved our donation, clothing and bicycle operations to better space next door, client services were expanded with the addition of the new veteran services program and our ongoing programs saw record breaking numbers of clients. A few of the accomplishments recorded at Turning Points during our fiscal year (July 1, 2013 – June 30, 2014) were:

1. Serving a record 9,119 unduplicated clients (adults 18 yrs and above), with another record 304,480 services in the Turning Points four major programs. Of the 9,119 clients served, 4,286 were women, many of which had children.

2. Turning Points added approximately 2000 sq ft of space by renovating the building next door and moved our clothing, donations, and bicycle services there. We renovated our medical clinic which now includes 8 exam rooms, increasing our capacity for providing primary care.

3. We initiated our new “Yellow Ribbon” program for veterans and their families in October of 2013. For the program’s first year, there were 82 chronically homeless/low income veterans that were assisted into housing!

4. Our housing program provided case management assistance to 1,038 households. Of these there were 319 households that received financial assistance so that 454 adults with 598 children were able to avoid homelessness or become housed.

Goals for the coming year include:

1. Adding the volunteer coordinator as a paid staff position. Currently this is a Volunteer in Service to America (VISTA), who will serve out her final eligible term in November.

2. Recruit and hire a full time development director/public relations coordinator.

3. Determine the best possible utilization of our new clinic to meet the need of providing medical and dental care to the under and uninsured population that is our target.

4. Explore new collaboration opportunities with current community partners as well as potential new partners to expand the services available to clients at our One Stop Center.

Needs Statement
  1. Our greatest need is for funding to maintain general operations of our four major programs.  To continue responding to the growing demand for services, we need to have sufficient funding to support these services.  We are proud of the fact that 94c of every dollar in our budget went to direct program services last year, and with the help of volunteers, we will be able to maintain this percentage.
  2. We need dedicated funding for medical and dental clinic operations.  This includes funding for staffing, supplies and lab services, which for dental is very expensive.  A set of dentures is $270 and we assist approximately 16 people a month with this.  The demand is much greater!  We have estimated funding for dentists at $100,000 a year and medical staffing costs another $130,00.
  3. The volunteer coordinator position which is so critical to our entire operations needs a dedicated funding stream to ensure this person is available to recruit and orient all the volunteer staffing needed to operate our many services.
  4. We need dentists, dental assistants, dental hygienists, and medical specialists as volunteers in the One Stop Clinic.
  5. With a budget of $1.7 million, we are still operating with a part time book keeper.  We need a full time salaried bookkeeper to provide the level on continuity needed as we grow.  We estimate this would be approximately $52,000 a year.
Background Statement
In the early 1990’s, problems related to homelessness began causing concern in the Bradenton business and religious communities, as more and more people were visibly living on the streets, and churches were not able to cope with the number of people seeking assistance. Civic, religious and private entities came together and formed the Community Coalition on Homelessness to provide direct service and advocacy for the homeless and those at risk of becoming homeless. Direct services began with information, referral, utility and rental assistance programs in 1995. In 2003, this expanded with the addition of a Day Resource Center, operated out of a tiny space in the local soup kitchen.  The Board of Directors soon recognized the need for a centralized One Stop Resource Center to address the needs of the low income, homeless, and those in crisis.  A capital campaign began in 2006 to purchase and renovate an empty building across from the major/minor league baseball field in Bradenton.  After several years of planning and discussions, the City of Bradenton gave approval for a special use permit to operate at the site, and the One Stop Center was opened for business in March of 2009.
Federally recognized as a best practice in the fight to end homelessness, One Stop Resource Centers are utilized by organizations throughout the United States. To ensure optimum success for our project, we enlisted the support of agencies when the project was proposed in 2005, and have been working closely with them since that time for the concept, construction and planning and implementation phases of the project. There are more than a dozen agencies that are providing services in the One Stop Center now, and some have staff at the Center on a full/part time basis.  Services provided include: a daily meal and food pantry,  housing and utility assistance programs, life skills training, access to mainstream services such as food stamps, social security, and disability, help with obtaining legal identification,  mail service, services for homeless children and youth, free medical and dental education and services, veteran's services, help with legal issues, DUI counseling, employment services, mental health and substance abuse services, and evaluation for acceptance into clinical research programs for those with qualifying conditions.

The Coalition also serves a leadership role, coordinating efforts to centralize services so duplication is reduced and effective, efficient service delivery is the standard.  

Areas Served
Areas Served
In a specific U.S. city, cities, state(s) and/or region.
FL- Manatee
Service Categories
Primary Org Type Human Services
Secondary Org Type Health Care
Tertiary Org Type Housing, Shelter
Homelessness, Homeless, Turning Points, Financial Assistance, Rental Assistance, Prescription Assistance, Housing Assistance, Case Management, Homeless Children, Coordination of Homeless Services, Veteran's Assistance
Statement from the Board Chair/Board President

Board Chair Statement - Mr. Alexandar (Sandy) Kirkpatrick

Turning Points faces a classic human services dilemma: there is a growing need for our services, but those we serve have no ability to pay. Thus we seek support from individuals, foundations, and government. Most donations and grants are non-recurring; budgets and priorities among donors constantly shift, and competition among worthy causes is strong. We rarely get as much as we feel we need.

How do we make ends meet, as we must? We are overwhelmingly a volunteer organization--volunteers outnumber our (under)paid staff by nearly ten to one. We are very careful about overhead: in our most recent fiscal year, fundraising and administrative expenses were under 6% of our revenues. Our contributors do get A LOT of bang for their buck!

Our staff and volunteers get much well-deserved credit for the many lives we change for the better. But the community at large also benefits from our efforts. We offer bathrooms and facilities for our clients to clean up so they are less likely to burden the restrooms of local businesses. We have a gathering area which lessens loitering in the City’s parks and other public places. We offer food, clothing, bicycles, and enough of the necessities of everyday life that our clients are less likely to panhandle, shoplift, or steal. Our medical clinic offers a no-cost alternative to expensive emergency room treatments of non-emergency ailments. We often can offer a month or two of rent to save a family from eviction and the need to start over with three months’ rent in advance; thus we help minimize homelessness.

There are widespread reports that the economy is improving, but we see no evidence in the demand for our services, which continues to increase month-by-month. We need your support more than ever, and we will continue to strive to earn it. To find out more about us and how you can contribute or volunteer, please visit our website at www.tpmanatee.org.

Statement from the CEO/Executive Director
Where can people turn when they are desperate for help with their housing situation?  Our team at the One Stop Center provides friendly, caring, compassionate assistance to people that come for help with a wide variety of issues.  No one chooses to be homeless - it is not something young children aspire to.  But when it happens to you or a loved one, we are here to provide basic services and help people move on a path to improve their situation, and ultimately, to independence if possible.
If you are having trouble making rent payments, keeping your electricity and water turned on, or looking for a more affordable housing situation in a safe environment, you have very few options for help available to you in Manatee County. The few agencies besides Turning Points that provide rental and utility assistance generally have less funding available than we do, making scoring an appointment a matter of luck.  While our community recognizes the need for some kind of housing solution, especially with the glaring reality that more than 2000 kids each year are experiencing homelessness in Manatee County, there has been little if any progress made toward developing affordable housing options.   By sponsoring monthly meetings of interested parties and by continuing to raise awareness of the problems associated with homelessness in our community, we are working to generate commitment for a community response.  In the meantime, preventing homelessness by maintaining individuals and families in their housing is our primary goal.  Preventing homelessness reduces the stress on families that accompanies the process of eviction, it is far more cost effective, and it eliminates the need for changing schools, for finding a new landlord willing to accept a client with an eviction record, and for developing new strategies to cope with transportation changes.
The great appeal of the integrated approach to service delivery practiced at the One Stop Center is people have their physical, emotional and spiritual needs addressed by a caring team of paid staff and volunteers who work closely together.  Clients can talk with staff and volunteers face to face, not just by phone, and in my experience I have witnessed that the personal contact motivates and inspires them to move forward.
I see my greatest challenges as raising awareness of the issues related to homelessness in our community, maintaining a dedicated and committed staff and board of directors, and  increasing the funding streams to maintain and expand critical services.
You are homeless, living on the street since you lost your job and your home.  Now you have an opportunity to apply for a job, but you have not had a shower in a week, you don't have clean clothes, and you could really use a haircut.  What do you do?
You come to the Open Door Day Resource Center, which has a variety of basic services available.  You can access a telephone, computer, and fax to stay in touch with family or prospective employers.  You can get a meal, a food bag, take a shower complete with personal hygiene kit, get clean clothes and shoes, or get your laundry washed, dried, folded and returned to you in a day!  You can use the restrooms, get your mail, and have a volunteer help you sign up for foodstamps.  Or you can meet with case management staff for special needs you may have such as emergency assistance for diapers, formula, gas, bus tickets, or prescriptions.  You can also get help with obtaining critical documents such as birth certificates or Florida ID cards.
Budget $172,330
Category Human Services, General/Other Services for the Homeless
Program Linked to Organizational Strategy Yes
Population Served Homeless Poor,Economically Disadvantaged,Indigent Unemployed, Underemployed, Dislocated
Short Term Success
Short term success is measured in the number of people who successfully utilize services at the Open Door.  If they get a shower, have a haircut, get clean clothing, all of which enable them to blend in with the general population, this is success.  If they are able to get a copy of their birth certificate and then a Florida Identification card which enables them to access mainstream benefits, this is success.  If they get their mail, use the telephone and/or computers to maintain contact with family and apply for employment,  this is success.  When they get assistance with prescription medications which they need but can't afford, this is success for everyone!  When they are able to sign up for food stamps or re-certify their eligibility for food stamps, this is success.  When they meet with staff from the Suncoast Workforce board or Goodwill Manasota to learn how to use computers to conduct job searches, write resumes, do background research on the internet, this is success. 
Long Term Success
Long term success would mean the number of people living in poverty would decrease to the point that the need for basic services would be negligible.
Program Success Monitoring
We monitor client visits and services by entering data daily into a Homeless Management Information System (HMIS) database which tracks these parameters for the Open Door.  When clients present at the Open Door reception desk each day, they communicate the services they plan to use that day to volunteers at the reception desk who record the data on hard copy sheets.  The data is later entered into the HMIS database, and reports are available from the data base the day after data has been entered.
Program Success Examples
We have had many clients who express their sincere gratitude that we are here to help, as they have not been able to get past the door at any other agency.  During a three month period last year, our Suncoast Workforce board staff member assisted 33 people into employment, the beginning of stabilization for most of our clients.  We have hundreds of clients that have been financially assisted so they can obtain certified copies of the birth certificates and a Florida Identification card, the only legal identification many of them have.  Living on the streets is not only stressful but is dangerous, and many of our clients are subjected to violence and robberies that results in them losing all of their important documents, so successfully assisting them is key to their attitude about almost everything!
For each individual/family that is homeless or struggling with homelessness, there is a unique story that describes the challenges they faced, the decisions they made, and the consequences they are confronted with.  There are many common themes in these stories:  a financial crisis, loss of job or hours worked, poor wages, lack of affordable services such as child care and health care, substance abuse, illiteracy and failure in school, family disintegration leading to divorce, teen pregnancy, domestic violence, and runaway youth.
The TDP program has case managers that work with clients to prevent them from becoming homeless if possible, but also helps get them housed if they are already homeless.  Depending on funding, the program assists with rent and/or utilities on a short term basis while also trying to assist the client(s) with the root of the problem that led them to become homeless.  All clients complete a personalized budget as part of their interview process.
Budget $438,648
Category Housing, General/Other Housing Expense Assistance
Program Linked to Organizational Strategy Yes
Population Served Homeless Poor,Economically Disadvantaged,Indigent Unemployed, Underemployed, Dislocated
Short Term Success
In the fiscal year 2010/11 the TDP program case managers counseled 667 heads of households.  This represented 927 adults who had 960 children.  Of the 667 households counseled, 325 with 442 adults and 499 children were able to meet eligibility requirements of residency and sustainability and received financial assistance to help stabilize them.  Depending on the funding source this could have been anywhere from one month of rental/utility assistance up to 6 months.  The majority of the clients assisted were in their housing 6 months later, indicating the intervention of financial assistance at a critical time was successful in maintaining them in housing.
Long Term Success
As the economy continues to sputter, and unemployment remains steady at more than  10% in Manatee County, the numbers of people seeking assistance with housing continues to increase.  The school district of Manatee documented 2026 children age birth through 18 that were homeless at some point during the last school year.  The consequences of homelessness for children are beginning to assert themselves as now it is recognized nationally as one of the top three barriers to getting an adequate education.  The focus of the TDP program is to provide immediate financial assistance to stabilize clients in housing, and then provide direct assistance or referrals for the problems they are having that impacted their living situation.  The program strives to address the immediate challenges that people face while also working on long term solutions.  Tracking of success of the ability to house and maintain housing is completed utilizing the Homeless Management Information System.
Program Success Monitoring
Success for the program is most easily tracked by determining the number of households that are able to maintain housing after receiving financial assistance.  This is tracked by entering data into the Homeless Management Information System, and by follow up contact with clients at intervals of three months, six months and one year to determine their needs and vulnerability to the challenges they previously faced or entirely new ones.  Less easy to track are the results of the information and education they get through the process of developing a working budget and an understanding of what they need to do to maintain housing.
Program Success Examples KB had been evicted from her apartment because she could not pay rent since she spent $900 down payment for a car. She required a car to  work and earn an income to support herself and her four children. Since eviction the family stayed in motels, in the car and  with friends.  KB identified a need for assistance with utility deposits and rent.   KB was working full-time and was able to pay for a security deposit, while TDP payed for rent.
DJ applied for rental assistance after she falling behind on rent when her roommate unexpectedly moved out, leaving DJ with all the bills to pay. DJ was evicted. At the time she applied for assistance, she had located a duplex in her previous neighborhood. She wanted to stay in the neighborhood so she would remain in her son's school district. DJ has a special needs son and did not want his life disrupted any further. DJ has been  able to stay current as she is sustainable and their monthly household expenses are within her income limits.
The Community Coalition on Homelessness is the state recognized homeless coalition for Manatee County.  We provide leadership on issues related to homelessness, advocate for the homeless, and work to coordinate services in the community.  Each month we sponsor and organize a meeting, on the third Thursday of every month, for all entities that provide any kind of service or have an interest in serving the homeless.  This continuum of care is represented by individuals and agencies that work in law enforcement, mental health and substance abuse, employment services, social services, faith based organizations, medical services, business, and housing services.  Although there is a program dictated by the needs of the group and the issues currently impacting services in the community, there is always time in the meeting for sharing information and networking.  The Coalition also produces an annual Community Resource booklet that catalogs the services of interest available in the Community.
Budget $12,000
Category Human Services, General/Other Services for the Homeless
Program Linked to Organizational Strategy Yes
Population Served Homeless Poor,Economically Disadvantaged,Indigent Unemployed, Underemployed, Dislocated
Short Term Success
Every month people who are impacted by homelessness and people who care about the issues related to homelessness have the opportunity to share information, learn about local resources, and develop strategies to work together to make the most impact.  PATH meetings serve not only to raise awareness but to educate about the possibilities and opportunities that exist.  Awareness of the resources and programs in the community goes a long way toward ensuring that referrals made to clients are appropriate, thus saving them enormous time and energy.
Long Term Success
The change that we are working for is the community working together to address the core issues that impact homelessness.  Poverty is on the increase in our county and is a major contributor to the increase in homelessness, as is the lack of employment and economic opportunity that has plagued this area since the recession took hold.  By continuing to educate the community about the needs and the opportunities to address the needs with existing resources, we hope to maximize and leverage opportunities to make a difference.
Program Success Monitoring
The PATH group conducts an annual exercise of examining the gaps in services in our community as they relate to homeless services.  Information from this annual assessment is forwarded to the Housing and Development office which utilizes data as they determine where federal dollars will have the most impact in communities.  In turn, this assessment is shared with funders at the state level, and influences the criteria for awarding state level funding to agencies dealing with homeless issues.
Program Success Examples
The PATH group is currently working to up date the Manatee County 10 Year Plan to End Homelessness.  The plan was adopted in 2006, and after five years of implementation, HUD requires a formal review and update.  In response, the Coalition, PATH, and the Manatee County Commissioners are sponsoring a community forum to address the biggest gap in our continuum of care in Manatee County - the lack of low income/affordable housing.  As federal funding disappears, state funding is cut, and local government dollars are reduced due to lower tax collection, the will to develop housing for the neediest in our community has waned.  By bringing together community leaders at this forum we hope to re-generate interest in addressing this gap, focusing on what the community can do to supply leadership and resources to develop housing.
One of the many needs of people who are struggling with homelessness or on the verge of experiencing it is having access to medical and dental care.  With no insurance or little or no income, there is a growing population nationwide that is utilizing emergency rooms for primary care.  The Board of Directors of the Community Coalition committed to addressing this need when they envisioned our One Stop Center.  By partnering and collaborating with medical service providers in the community and utilizing volunteer staffing as much as possible, the clinic has been able to leverage resources while making a measurable impact.  Clients seen at the clinic meet income and residency requirements, and are accepted on a walk in basis as well as for scheduled appointments.  The medical clinic is staffed by volunteer supervising physician(s) and fourth year medical students from Lake Erie College of Medicine, one of our major partners.  The dental clinic is primarily staffed with volunteers currently.
Budget $166,954
Category Health Care, General/Other Dental Health Care
Program Linked to Organizational Strategy Yes
Population Served Homeless Poor,Economically Disadvantaged,Indigent Unemployed, Underemployed, Dislocated
Short Term Success
Client data from visits to the One Stop Clinic are recorded in the Homeless Management Information System utilized by the Coalition to track information. The medical department operates on a combination walk in and appointment basis with LECOM staff and students seeing clients from 8:30 am to 12:30 pm daily.  Additional medical hours are scheduled for specialty physicians who see clients in our offices on an as needed basis. In the 2010/11 fiscal year the medical department saw 464 clients for 2035 services during 1356 visits. The dental clinic provided 2726 services to 433 clients during 1254 visits.  The Coalition had 43 licensed health care professionals who provided 3251.5 hours of donated service at the One Stop Clinic, enabling us to operate with minimal outlay for salaries. In addition there were 41 general staff volunteers, including the students from Lake Erie College of Medicine, that provided 3898.5 hours of volunteer services. Total value of services donated was $1,052,381.
Long Term Success
Having access to basic primary care that also serves to connect clients with needed specialty care fills a major gap in the current health care system in Manatee County.  Clients now have a place to go other than emergency rooms to get medical attention for their crisis concerns as well as for preventive and long term medical care.  The homeless and low/no income population tends to be at greater risk of chronic diseases that are also devastating our general population.  Diabetes, high blood pressure and heart conditions are common in our client population while options for treatment are often limited due to their lack of housing and consistent diet. 
The medical/dental service delivery model utilized integrates expertise from the medical, dental and pharmacological staff when assessing and treating clients.  The integrated approach enables  health professionals to consult on treatment plans for clients, with pharmacology providing critical monitoring and follow up with medications.
Program Success Monitoring
Client surveys that measure the level of satisfaction with the service provided are used to monitor both the medical and dental program.  It is difficult to measure the degree of improvement in self esteem that is evident in clients after receiving care - especially those who have come in with teeth missing, or very bad oral health conditions.  Since many of our clients have not had education about preventive health/oral health care, and many also do not have the capacity to implement what they may know about proper health care, they often have conditions that require drastic interventions.  With oral health this often means the only alternative is to pull teeth and provide dentures.  The dental program has provided more than 400 dentures since inception in August 2009, and it is difficult to describe the difference in composure and attitude that accompanies a new, beautiful smile from a client who has just received their new teeth!
Program Success Examples
Often we see clients come to the dental clinic with their head down, avoiding eye contact at all costs, and rarely if ever smiling.  It is obvious that the bad condition of or lack of teeth has greatly impacted their self esteem and they are reduced to hopelessness and and a kind of living limbo.  The care and attention these people receive from the dental staff starts to generate a visible change in attitude which culminates with a head held high, beaming and grateful patient that walks out of the clinic with a great smile!  Nothing is more gratifying than to witness the metamorphosis that occurs with clients that receive the care, attention, and support that they need.  This is true of the medical clinic clients, also, as many of them have been treated poorly at local emergency rooms and other provider's offices. They come in with a chip on their shoulder, ready to do battle to get some care, and are humbled with the reception they get from staff and volunteers.
In the past two years, the dental clinic has provided more than 400 orthotic devices to patients, at a retail value of more than $1.2 million dollars.
Recognizing that more than 400 veterans came to the One Stop Center for services in the 2012-2013 fiscal year led to the development of a new major program. While we have services available to all people that were also available to these veterans, we realized there needed to be more dedicated services and staff assigned to assist this group of clients, since many have needs specific to veterans and require extensive case management to reach stabilization and independence.  We were fortunate to win a federal grant, the Supportive Services for Veteran Families (SSVF) grant award.  This enables us to concentrate staff (2.5 FTE) and resources specifically for homeless veterans and their families. 
Often veterans have needs such as help with additions or substance abuse, help to get stable employment, and help with learning financial management strategies that will contribute to their maintaining sustainability.   This program has goals for the number of veterans to be served and is part of the national effort to end veteran homelessness by 2015.
Budget $234,000
Category Human Services, General/Other Services for the Homeless
Program Linked to Organizational Strategy Yes
Population Served Homeless At-Risk Populations Poor,Economically Disadvantaged,Indigent
Short Term Success
Putting people in housing.
Long Term Success
Providing the services and support necessary to assist veterans in becoming stably and sustainably housed.
Program Success Monitoring
Program success is monitored by utilizing the Homeless Management Information System to enter data for the program.  The federal government provides weekly webinars designed to monitor the progress of the SSVF programs throughout the US.  They require monthly uploads of data on all clients assisted in our program and provide quarterly reviews of the reports that are provided.
Program Success Examples
The program began on October 1, 2013, and we expect to provide housing and ____ families by September 30, 2014.
Program Comments by Organization
With the need increasing exponentially and the funding decreasing at about the same rate, the major challenge is maintaining the resources needed to provide the critically needed basic services provided by Turning Points. Federal, state and local government funds for homeless services and for rental assistance have all suffered significant decreases.  In this environment, it is critical that we are able to raise the needed support from private donors.
We are absolutely committed to partnering and collaborating with agencies and other partners to provide the widest range of services possible in our One Stop Center.  Besides reducing the need to travel from place to place, having critically needed services in one place integrates the care that clients receive, resulting in more successful interventions.
In the coming year, expansion of the medical program thanks to the continuing collaboration with Lake Erie College of Medicine (LECOM) and the new partnership with Manatee Memorial Hospital, is a major focus of our energy.  Reducing the number of people seeking services at the MMH emergency room is a primary goal, and with the new residency program successfully providing continuity of care in our One Stop Clinic, we look forward to reaching this goal.
With the acquisition of property next door to the One Stop Center, we are able to address the problem of lack of parking, something that is attributable to the large number of volunteers employed at the Center!  This property has a steel framed structure, which we will be renovating to provide storage, access to our children's and adult's clothes closets, a bicycle workshop area, and a client choice food pantry.  All services currently in our storage area will need to move to this new space to accommodate the build out of the new clinic space, which will include 8 new exam rooms. 
Program Comments by Foundation
CEO/Executive Director
CEO/Executive Director Adell Erozer
CEO Term Start Nov 2004
CEO/Executive Director Email aerozer@tpmanatee.org
Experience Adell began her career as a health educator for Planned Parenthood of Walla Walla, Washington.  Her BA in Community Health prepared her for this demanding position, however as she gained experience in her position, she felt drawn to management.  She then enrolled in a Master's Degree program at Whitworth College in Spokane which she completed while still employed by Planned Parenthood.  When the Executive Director position became available there, she applied and was hired, making her the youngest Executive Director in Planned Parenthood in the US at the time. She took advantage of the many opportunities for training and development that were part of that organization, including time learning grant writing with the Grantsmanship Center of San Francisco.  After six years at the Walla Walla affiliate, and after the successful completion of a capital fund drive, she decided to take some time off to travel on an around the world trip.  Visiting family overseas, she completed the first six months of the trip, but got sidetracked after that and ended up ultimately living outside the United States for seventeen years.  She and her family moved to Bradenton in 2002, and she worked for the Manatee School District for a year and a half as a substitute teacher prior to accepting the position of Executive Director with the Community Coalition on Homelessness.  Ms. Erozer has extensive experience with grant writing and has been successful with winning grant awards from federal, state, and local funding sources.
Former CEOs/Executive Directors
Delores Baldwin -
William (Bill) Gasporovic -
Senior Staff
Joe Mercado Operations Manager
Staff & Volunteer Statistics
Full Time Staff 11
Part Time Staff 5
Staff Retention Rate % 88
Professional Development Yes
Contractors 2
Volunteers 155
Management Reports to Board Yes
CEO/Executive Director Formal Evaluation Yes
Senior Management Formal Evaluation Yes
Non-Management Formal Evaluation Yes
We collaborate with many different agencies/individuals in Manatee County and beyond to deliver the best possible services for our clients.  Currently our partners that provide services at the One Stop Center are:
Lake Erie College of Medicine - provide supervisory physicians for medical and pharmacology students
Manatee Memorial Hospital - provides supervisory physicians for medical residents providing primary care services
Manatee Glens - provides staff for outreach to the homeless and counseling
Suncoast Workforce Board - provides staff for employment assistance
Goodwill Manasota - provides full time staff on site for employment assistance
Veterans Administration - provides veterans counseling and assistance
Florida Clinical Research - provides screening for potential clients with mental health disorders
Our Daily Bread - provides a meal from 10:00 - 11:30 am 364 days a year
Manatee Health Department  - provides HIV/Aids and STD testing on a monthly basis
Other agencies we work closely with include Project Heart, the school district program for homeless children and their families, the Salvation Army, Hope Family Services,  and Manatee Community Action Agency.
External Assessments and Accreditations
Awards & Recognition
Goodwill Ambassador of the YearGoodwill Manasota2013
Risk Management Provisions
Government Licenses
Organization Licensed by the Government No
Fundraising Plan No
Communication Plan No
Strategic Plan No
Strategic Plan Years N/A
Strategic Plan Adopted 0
Management Succession Plan No
Continuity of Operations Plan No
Nondiscrimination Policy Yes
Whistle Blower Policy Yes
Document Destruction Policy Yes
Directors and Officers Insurance Policy No
Policies and Procedures Yes
Management Comments by Organization
Management Comments by Foundation
Planning & Policies Comments by Organization
Planning & Policies Comments by Foundation
Multi-Media Comments by Organization
Turning Points is a proud member of the Giving Library, a national project that matches donors and organizations.  Our video information is available in their library and can be accessed by going to the Giving Library website www.givinglibrary.org.  There search for Turning Points to view an informational video about our organization.
Board Chair
Board Chair Sandy Kirkpatrick
Company Affiliation Retired - Community Volunteer
Board Term Mar 2014 to Feb 2017
Board Chair Email alkirkpatrick@yahoo.com
Board Members
Board Members
Mark DeHaan SunTrust Bank
Dr. Anthony Ferretti Lake Erie College of Medicine
Margie Genter Goodwill Manasota
Alexander (Sandy) Kirkpatrick Retired
Pat Osburn Boyd Insurance
Ms. Jeannie Slater Retired Nurse
Mr. G. Rod Tait Retired
Steve Wilson Hideaway Storage
Student serving on the board through Community Youth Development? No
Constituency Includes Client Representation No
Board Ethnicity
African American/Black 0
Asian American/Pacific Islander 0
Caucasian 8
Hispanic/Latino 0
Native American/American Indian 0
Other 0 0
Board Gender
Male 5
Female 3
Unspecified 0
Board Term Lengths 3
Board Term Limits 3
Board Orientation Yes
Number of Full Board Meetings Annually 11
Board Meeting Attendance % 75
Board Self-Evaluation Yes
Written Board Selection Criteria Yes
Board Conflict of Interest Policy Yes
% of Board Making Monetary Contributions 100
% of Board Making In-Kind Contributions 67
Standing Committees
Governance Comments by Organization
Maintaining a qualified, committed staff as well as volunteers in key positions in our three major programs is a challenge that we continue to meet well.  Although we have not been able to increase staff salaries, we have been able to maintain our core staff this past year in all programs, a welcome accomplishment.  As we begin 2014 we will be searching for ways to improve our resource development that are within our ability.  This is a challenge, as we could be doing so much more as far as communicating to the  public about our services, the need for services, how we meet the need, etc., but staff and volunteer time is dedicated to direct service as a priority.   Our next big challenge will be operating the donation, bike maintenance, and children's closet activities out of our newly acquired property to the west.  The building on this property is a large steel structure with no air conditioning or heating, similar to the conditions volunteers have been working under in our current storage space.  We need to develop a plan for the future utilization of this building to continue to provide the critically needed services that will be offered there.
An ongoing challenge is providing leadership in the community to develop affordable housing options for the population we serve.  Bringing together the public and private entities that are needed to have them identify housing as a priority will be a challenge we address this year, again.
Governance Comments by Foundation
Fiscal Year Projections
Fiscal Year Begins 2015
Fiscal Year Ends 2016
Projected Revenue $2,300,000.00
Projected Expenses $2,300,000.00
Endowment Value
Endowment Spending Policy
Endowment Spending Policy %
Capital Campaign
In a Capital Campaign No
Campaign Purpose
Campaign Goal
Campaign Dates 0 to 0
Amount Raised To Date 0 as of 0
Anticipate Campaign within 5 years? No
IRS Form 990s
990 2014-152015
990 2011-122012
Form 9902008
Audit/Financial Documents
Historical Financial Review
Revenue SourcesHelpThe financial analysis involves a comparison of the IRS Form 990 and the audit report (when available) and revenue sources may not sum to total based on reconciliation differences. Revenue from foundations and corporations may include individual contributions when not itemized separately.
Fiscal Year201520142013
Foundation and
Corporation Contributions
Government Contributions$922,044$1,638,475$631,765
Individual Contributions$1,965,784$2,654,087$2,817,999
Investment Income, Net of Losses$163$535$695
Membership Dues$0$0$0
Special Events$216,941$98,010$87,800
Revenue In-Kind$1,588,570$2,495,048$2,238,651
Expense Allocation
Fiscal Year201520142013
Program Expense$3,333,574$3,731,893$3,237,859
Administration Expense$184,610$174,300$173,348
Fundraising Expense$81,592$62,683$81,286
Payments to Affiliates$0$0$0
Total Revenue/Total Expenses1.181.121.03
Program Expense/Total Expenses93%94%93%
Fundraising Expense/Contributed Revenue2%1%2%
Assets and Liabilities
Fiscal Year201520142013
Total Assets$5,042,637$5,152,311$4,124,235
Current Assets$909,470$972,088$601,362
Long-Term Liabilities$0$654,202$181,000
Current Liabilities$57,225$152,947$69,332
Total Net Assets$4,985,412$4,345,162$3,873,903
Top Funding Sources
Fiscal Year201520142013
Top Funding Source & Dollar AmountContributions, gifts, grants $1,965,784Contributions, gifts, grants $2,654,087Contributions, gifts, grants $2,817,999
Second Highest Funding Source & Dollar AmountFoundation & Corporate Support $1,121,346Government Grants - State $579,678Government Grants - Unspecified $296,521
Third Highest Funding Source & Dollar AmountGovernment Grants - Federal $502,228Government Grants - Unspecified $514,657Government grants - Local $154,310
CEO/Executive Director Compensation $50,001 - $75,000
Co-CEO/Executive Director Compensation
Tax Credits No
Short Term Solvency
Fiscal Year201520142013
Current Ratio: Current Assets/Current Liabilities15.896.368.67
Long Term Solvency
Fiscal Year201520142013
Long-Term Liabilities/Total Assets0%13%4%
Financials Comments
Financial Comments by Organization

Turning Points is happy to proclaim we are debt free, thanks to the generosity of one of our stalwart donors who recognizes the importance of investing in services that pay off many times the amount invested.  While we expanded our medical clinic (added rooms for a total of 8 examination rooms) and dental clinic (added a full service room and anticipate adding another room in the near future) it required investing not only in the physical renovation of our current space, but purchasing and renovating the property next door.  All of this is now paid for and contributions are used for operating expenses of all the programs of the One Stop Center as designated.  We are grateful to the many donors who support our work, and to the many volunteers who provide in kind services that enable us to provide the scope of services needed by our clients.  We continue to be challenged in maintaining revenue streams to support operations.  Piecing together grants is necessary, especially in the medical and dental programs which are so expensive.  Dental continues to be the most requested service we have, and continues to be the least available health service in our community.  Expenses to provide dental care are far greater than those for medical care, and we are always challenged to come up with funding to support the dental program.  We continue to search for new avenues of revenue that can be exploited, and the board of directors is conducting research into the various methods other clinics throughout the state and nation support the provision of free care.

Financial Comments by Foundation Financial analysis provided is based on IRS Form 990s and audits. 990s and audits reconcile. Individual contributions include foundation grants and corporate support.
Nonprofit Turning Points (Community Coalition on Homelessness Corporation)
Address 701 17th Avenue West
Bradenton, FL 342057665
Phone 941 747-1509 309

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