Tidewell Hospice, Inc.
5955 Rand Blvd
Sarasota FL 34238
Mission

The mission of Tidewell is to help people live well by providing care, comfort and compassion.  

This is accomplished by providing the highest quality of care to patients living with advanced illness and their families. The primary goal is to honor patient and family choices through individualized programs and services. 
Leadership
CEO/Executive Director Gerry Radford, ACHE
Board Chair Michael Uselton
Board Chair Affiliation Owner/Managing Member, Kays Ponger Uselton/Remembrance Services
General Info
Organization DBA
DBA
Supported Organization
Former Names
TideWell Hospice and Palliative Care, Inc.
Hospice of Southwest Florida
Tax Exempt Status Public Supported Charity
Incorporation Year 1980
Awarded competitive grant from Community Foundation in the last 5 years? Yes
State Charitable Solicitations Permit Yes Mar 2017
State Registration 0
IRS Letter of Determination
View
Financial Summary
 
 
Projected Revenue $87,704,500.00
Projected Expenses $83,320,000.00
Other Documents
Impact Statement

Hospice improves quality of life for terminal patients while reducing the financial burden on our healthcare system and the patient's family. By managing pain and symptoms, medical crises are averted thereby reducing costly emergency room visits and other hospitalizations.

 

Recent accomplishments include:

  • more than $3 million of uncompensated charitable hospice care and program services

  • hospice care for 8,879 patients and grief support for 7,161 individuals

  • created the Grief Support Call Center to improve access to bereavement services

  • reaccreditation from The National Institute of Jewish Hospice

  • implemented online learning management system for all clinical and nonclinical staff

  • served 2,046 Veteran patients and named a Level-4 partner – the highest status achievable – in the National Hospice and Palliative Care Organization’s “We Honor Veterans” program

  • named “Healthiest Employer” (in its category) by Tampa Bay Business Journal and received a Gold Level Well Workplace Award from the Wellness Council of America

  • maintained accreditation with deemed status from the Community Health Accreditation Partner (CHAP), demonstrating the highest level of excellence

  • five-star rating on all five dimensions of the Family Evaluation of Hospice Care (a survey approved by the Florida Agency for Healthcare Administration)

      

    GOALS  

  1. Refine service delivery system.

  • Implement a technology based referral program

  • Refine admissions intake process from first point of contact through transition to clinical care

  1. Maintain a five-star rating
  • Continue to implement, use and monitor Assessment Intervention and Measurement (AIM) indicators.

  1. Ensure financial soundness

  • Proactively adjust expenditures to offset expected decreases in reimbursement to maintain consistency of service, quality and profitability.

  1. Develop an academic culture at Tidewell through the creation of an 'Institute' to house research and educational activities

  2. Achieve incremental growth and maximize market penetration

 

Needs Statement

Annually, Tidewell provides approximately $4 million in unreimbursed services to patients and families throughout Southwest Florida through philanthropic support.

The five most significant areas of need are:

Charity Care: annually covers in excess of $2 million in end-of-life care for low-income, medically indigent, under-insured and uninsured patients and families.

Bereavement Programs: provides grief support, free of charge, as a community service to anyone who has lost a loved one, regardless of whether or not that person was served by Tidewell.

Children’s Services: cares for children who are profoundly ill, severely injured, struggling with chronic life-limiting conditions, or are facing the final phase of life. Unfunded specialized services include music therapy, medical play techniques and family counseling.

Complementary Therapies: provides comfort by alleviating pain through therapeutic techniques that reduce the need for medications, allowing for more quality time between patient and family.

Tidewell Honors: Veterans often face both physical and psychological issues at the end of life and their care requires special sensitivity. Honors focuses on celebrating veterans and addressing their unique end-of-life needs and concerns.

Background Statement

For 36 years Tidewell has been the sole provider of hospice and palliative care to Southwest Florida, offering a wide range of medical, therapeutic and supportive programs that bring quality of life to patients facing terminal illness.  Tidewell is one of the largest hospice organizations in the nation with a clinical and non-clinical staff of 717 and 1,154 trained volunteers providing end of life services for 8,450 patients and their families annually – averaging 1,100 patients each day. Additionally, 10,000 individuals attend Tidewell’s individual and group counseling sessions each year.

Home-based comfort care is the basic premise of hospice. The reassurance of being at home, surrounded by loved ones and personal belongings is the cornerstone of hospice care. Tidewell understands hospice is also a program of care and support wherever patients need it. It is in this spirit that the Hospice House program was established and continues to be an important element in today’s options of services.

Tidewell’s hospice programs are available to anyone with advanced illness – regardless of age, gender, ethnicity, diagnosis, belief system or financial situation.

History

Former Sarasota Memorial Hospital Foundation President, Charles Estill is considered the founding father of hospice in Sarasota County. Through his influence, Estill was able to carve out a two-room office for hospice inside the hospital. In the first year of operation, 66 patients were cared for. By the end of 1981, hospice moved to its own Sarasota location followed by its first satellite office in Venice.

In 1982, Congress enacted legislation creating a hospice benefit under Medicare. Hospice which had relied solely on donations to fund operations, would now be part of the Medicare system. Hospice of Sarasota County became Medicare certified in 1985 and patient census climbed close to 1,000 by the end of the 1980s.

In 1988, the program admitted its first Manatee County patients, and with that, came a name change more reflective of hospice's new service area – Hospice of Southwest Florida.

Expansion soon included Charlotte and DeSoto counties, and the first Hospice House opened in Venice in June 1993. Subsequent houses were built in Bradenton, Sarasota, Port Charlotte, Ellenton, Englewood and Arcadia. In the fall of 2005, Hospice of Southwest Florida became Tidewell Hospice moving into a new era in its development and distinguishing itself as a premier end-of-life health care provider.

Areas Served
Areas Served
Area
FL- Charlotte
FL- DeSoto
FL- Manatee
FL- Sarasota
Service Categories
Primary Org Type Health Care
Secondary Org Type
Tertiary Org Type
Keywords
hospice & palliative care, advanced illness, veterans, grief & bereavement support, children living with life-limiting illness
Statement from the Board Chair/Board President

Hospice reflects the best model and stated goals of healthcare efficacy by being patient-centric; using a multidisciplinary care team; coordinating across venues (home, assisted living, hospital); and by reducing hospitalizations. This approach enhances quality of life and often extends the length of life – especially when hospice care is received early after diagnosis.

Hospice is by far the best way to care for people at the end of life – providing the best results at the least cost.

I am honored to serve on Tidewell’s board as Tidewell distinguishes itself by providing a full array of programs and services that bring quality of life to those with advanced illness. We strive to treat the whole person – fulfilling physical, psychological and spiritual needs – viewing the patient and his or her family as a unit.

And Tidewell provides these services to all – regardless of ability to pay. Unlike hospitals, Tidewell receives no government funds to care for the uninsured and relies totally on philanthropic support.

We are committed to providing a peaceful end-of-life experience with dignity for all patients – regardless of their financial circumstances. Nurses and music therapists help with pain management and instruct care givers on techniques to provide further relief. A social worker provides counseling and access to social service agencies. Grief specialists visit patient and family before and after the death occurs. Tidewell’s Humanitarian Fund helps families pay for funeral services or other non-medical emergencies.

Together, we celebrate life and find joy in each day.

Thank you for your interest in and support of Tidewell.

Michael R. Uselton

Chair

Statement from the CEO/Executive Director

Most patients’ primary end-of-life hopes are to be pain-free, have distressing symptoms controlled and to be with loved ones. Their quality of life revolves around these factors and only when these are well-managed can they begin to heal mind and spirit.

This is the role Tidewell plays in the lives of well over 8,000 patients each year. Our patients and their families are by far the most articulate in expressing Tidewell’s impact on their lives. “My father did not go to hospice to die. He went to live his last days to their fullest.” “Hospice is the beginning of an end – but it is not the end. It is for my survival of the end.”

While Tidewell is providing end-of-life care for more people than ever before, for far too many relief is measured in days and weeks when it could – and should – be counted in months. Equally distressing are the numbers of patients with no access to the peace, dignity and compassion afforded by Tidewell Hospice. The unfortunate result is a diminished quality of life and often, a shortened lifespan.

Over our 36-year history, everyone associated with Tidewell has worked with a passion. And while the work we do can be both professionally and emotionally challenging, two factors have enormous impact on our team. The first is knowing that because of donors, Tidewell will never turn away a patient in need. The second is the astonishing demonstration of strength and depth of love among the families we serve. Together, they and our donors sustain us.

Tidewell’s vision is to continue to provide superior care to all who need it – for as long as they need it – regardless of ability to pay. The increasing costs of providing this comprehensive care and the decreasing reimbursements from Medicare and private provide us with new challenges each year.

Hospice provides hope and quality time with the people we hold dearest. Your support of our mission and programs is what allows us to bring that hope to your neighbors and your loved ones.

Thank you.

Gerry Radford, ACHE

President and CEO

Programs
Description

The mission and vision of Tidewell Hospice is to foster a setting in which families experience greater peace of mind and physical comfort so they can maximize the time they have together. That is achieved, first and foremost, with expert management of the patient’s pain and distressing symptoms. Next, spiritual counseling and grief support is introduced. It then becomes possible for patients and families to enjoy quality-of-life activities and projects, sharing moments of peace, joy and renewed hope. During the process of engaging in activities led by Children’s Services care team members, patients and loved ones interact and build positive memories that last a lifetime.  

Budget $259,900
Category Health Care, General/Other Hospice Care
Program Linked to Organizational Strategy Yes
Population Served Children and Youth (0 - 19 years) Families
Short Term Success
Aggressive medical procedures, which can be a source of discomfort for young patient, often are minimized once in Tidewell care. A child life specialist helps the child relax during the procedure through the use of various techniques and therapies.
Music therapy matches music to the heartbeat at the time of a crisis, gradually modifying the music to achieve the desired heartbeat. Children learn to help themselves relieve their own suffering. The child life specialist also works with patients' parents and siblings to understand the illness, what to expect during treatments  while preparing them for the impending death through expressive arts therapy (legacy building and memory making projects). Through medical play, children learn how to use medical equipment on medical dolls, preparing themselves for the procedures they will soon receive. Tidewell also works with the families of adult hospice patients who have young children, providing spiritual and practical support.
Long Term Success
Children diagnosed with life limiting, incurable illnesses will receive compassionate care, comfort and emotional support from Tidewell Hospice Children’s Services’ care team while they continue receiving curative treatment throughout their final phase of life. Developmentally appropriate, customized care plans are developed to meet the needs of each child and family. Programs and services have expanded in response to patients and families’ needs, introducing complementary services such as music therapy, expressive arts, medical play, tactile stimulation and other memory-making activities, as well as essential respite care visits. Care teams bring comfort and foster quality of life, helping kids be kids instead of patients. Children and their loved ones are able to make the most of their time together. That is the goal for care teams, who are experts in pediatric hospice and palliative care.  
Program Success Monitoring
Formal patient chart audits, family satisfaction surveys, and interdisciplinary collaboration for adaptable care plans are completed monthly to assess effectiveness of services on a case-by-case basis. Modification needs are evaluated and implemented and program success is closely monitored by internal and external systems.
Program Success Examples C.N. is a four-year-old boy whose life changed dramatically last year, in an instant, when he fell into the family swimming pool. His non-fatal drowning resulted in anoxic brain injury (lack of oxygen to the brain), leaving him severely disabled. Respite visits are essential. “It’s such a relief to have caregivers I trust come in and take care of C.N. for a little while so I can spend some time with the other boys and with their dad – just being ‘regular people’ in a family,” said A.N., mother of C.N. Music Therapy is used to comfort and redirect C.N.’s attention to the sound of guitar and singing. The Child Life Specialist visits provide vital support to C.N.’s siblings, parents and grandparents, who struggle with the shocking change from the energetic little boy C.N. was before the accident. “What happened to us can happen to anybody,” said A.N. “We are so blessed to have this support from Tidewell.”
Description
Tidewell’s Complementary Services offers quality-of-life programs to people with advanced illness and their families. Used with conventional medicine, complementary therapies boost pain relief, reduce anxiety and isolation, redirect focus to positive endeavors, stir conversations, increase sense of well-being and restore hope – optimizing quality of life by helping patients and loved ones maximize their time together.

Complementary Services include expressive arts, shared music, pet therapy, life legacy keepsakes, veterans projects, massage therapy, horticultural therapy, humor and clowning, aromatherapy, Reiki and caring touch.  The need for compassionate end-of-life care grows while funding shrinks. This program is funded by donations, competing with many other agencies for diminishing funds. Good stewardship options are always employed while sustaining the hospice mission to serve our community.
Budget $366,236
Category Health Care, General/Other Hospice Care
Program Linked to Organizational Strategy Yes
Population Served General/Unspecified
Short Term Success  Successes are evident in the increased comfort patients report from diverting attention from pain and symptoms, and redirecting their focus into creativity and positive interactions. In conversations and survey responses, patients attest to easing pain and distressing symptoms by working on an art project or listening to music with their volunteers. During her long term care facility patient visits, a pet therapy volunteer stated that her patients appear more calm and comfortable as the pet therapy visit progresses. The unconditional love and support our pet therapy animals give are priceless. Patients working with the Expressive Arts volunteers and colleagues benefit as well through a reduction in stress-induced symptoms: “When I am working with art, I forget about my pain.” Some have reached the point that they can say “when I feel pain coming on, I get out my art project and work on that until the pain goes away.”
Long Term Success Complementary Services has been part of Tidewell Hospice’s services since 1994. Our specialized therapies have brought positive diversions and shared joy among patients and their loved ones. Most program visits are provided by volunteers, however, some Horticultural Therapists, Expressive Arts Facilitators and Licensed Massage Therapists are Tidewell staff or contracted professionals. Among Tidewell’s 1,100 trained volunteers, there is a wealth of experience and a world of compassion that is shared with our patients and families. Many volunteers have had a personal hospice experience and want to give back. The Complementary Services Department relies on charitable contributions to continue providing the highest quality care for patients and families. The number of staff and volunteer visits has remained stable for some complementary therapies and increased for others, based on care teams’ referrals.
Program Success Monitoring Program success is monitored by monthly and annual reports of patients served.  TheFamily Evaluation of Hospice Care survey asks measures the quality of care received from the perspective of family members. Patient charts are reviewed during care teams’ IDG meetings to evaluate successes and address any need for improvement. Letters and testimonials from patients and families along with feedback from staff and volunteers all document the program’s effectiveness. Budget information is monitored monthly with reports to the Executive Team. Often, the seven Hospice House gardens are praised in family satisfaction surveys. Horticultural Therapists maintain rose, herb and butterfly gardens to stimulate the senses and offer an outside change of scenery for visitors and patients. Herbal and floral arrangements are made for patients by volunteers and horticultural therapists. They work together to keep the gardens groomed and healthy for patients, families and visitors.
Program Success Examples The Family Evaluation of Hospice Care is a survey designed to assess  patient/family experience with the quality of the hospice care they received.  Data is compiled and compared to state wide results, agencies with similar census, and those in the same sector. Tidewell has achieved a five star rating on all five dimensions of the survey, exceeding average survey results relative to other providers in the nation.  Below is a story from our Expressive Arts Facilitator, which illustrates the impact of the Complementary Services provided by Tidewell: “I made a hand sculpture for a dying mother and her young son. Since her death, I’ve seen the little boy, and he’s told me how much it means to him to be able to still hold his mother’s hand by placing his hand on the sculpture. Each project is developed based on the energy level of the patient, how much time we have together and what is most important to the patient to express. It is the power of saying good-bye.”
Description
Tidewell is honored to provide services for thousands of military veterans. Since 1980,Tidewell Honors has provided a peaceful end-of-life experience while honoring veterans’contribution to America’s freedom. In addition to expertise in caring for people with advanced illnesses, Tidewell’s care teams undergo specific training to identify and address the unique needs of veterans and their families.  

The Tidewell Honors ceremony recognizes veterans with a certificate of appreciation and a Tidewell Honors pin, presented by a former service member trained as a Tidewell Veteran Volunteer.

An integral part of Tidewell Honors is leaving a legacy. Using the Library of Congress’ Veterans History Project as a guide, Tidewell staff and volunteers encourage veterans to create a legacy by sharing their stories.

Tidewell Honors also provides care for veterans’ families. Special grief support groups allow loved ones and caregivers to share their experiences in a safe environment and connect with others dealing with similar circumstances.

Budget $11,090
Category Health Care, General/Other Hospice Care
Program Linked to Organizational Strategy Yes
Population Served Adults
Short Term Success

In collaboration with the Department of Veterans Affairs and the National Hospice and Palliative Care Organization (NHPCO), Tidewell has been named a Level-4 partner in NHPCO’s “We Honor Veterans” program – the highest status achievable.

NHPCO recognized Tidewell Hospice on its website for Best Practices regarding staff and volunteer education/orientation programs and for Veteran-Hospice partnership activities.

Long Term Success
Since 2008, Tidewell Honors has served more than 10,000patients who are military veterans. With more than 124,000 military veterans living in the four-county community, Tidewell remains committed to providing the best possible care for veterans nearing the end of life.
No fees are charged for Tidewell Honors. The comprehensive program demonstrates appreciation for veterans’ service and sacrifice at home and abroad. Tidewell’s care teams are trained to identify and address signs of concerns specific to veterans and military families.  Tidewell Honors is well known, locally and nationally, for its dedication to optimal care and emotional support for veterans. 
Program Success Monitoring
Weekly, monthly and quarterly reports are analyzed to ensure the program’s effectiveness. Monthly reports are provided by the program director to Tidewell’s Executive Team and Board of Trustees. 
Written and verbal communications are received from patient/family/ community testimonials praising the program and citing specific activities, such as the pinning ceremonies, Legacy projects and participation in veteran events throughout the community.
Program Success Examples
Only 48 hospices in the U.S. are currently recognized as Level-4 partners, and Tidewell is one of just four in Florida to achieve the status.
 
More than 30 Veteran Legacy projects have been completed, helping veterans find meaning in a life lived well, chronicling memories to share with future generations and resolving conflicts that may block a peaceful end-of-life experience.

 Each experience is unique, as the following letter from a patient’s son to a Tidewell volunteer attests:

“I know my Dad was thrilled that you came over and acknowledged his service with a special veteran’s pinning.  It was a special treat for him and maybe a greater treat for me.  I learned more than I ever have about his military service because he opened up to us during the pinning ceremony. (A)ll of you at Tidewell are special.  Thanks for everything you are doing.”  

Description

Tidewell provides individual and group grief counseling as a community service to anyone who has lost a loved one, regardless of whether or not that person received Tidewell hospice care. No other agency provides this service. The program is totally free of charge and is funded entirely through philanthropic support.

 

The majority of Tidewell’s bereavement clients have experienced what is referred to as “traumatic” grief. These losses may be the result of suicide, overdose, accident or a sudden illness. Individuals suffering from complex grief experience difficulty with normal activities such as eating, sleeping, tending to their children or getting to work. Left unchecked, these symptoms may lead to destructive behaviors.

 

Requests for grief counselors come from various sources, including schools, social service agencies, parents and/or area hospitals. Tidewell collaborates with neonatal, obstetric and other specialists to support families with a wide range of services. 

Budget $822,468
Category Health Care, General/Other Hospice Care
Program Linked to Organizational Strategy Yes
Population Served General/Unspecified General/Unspecified General/Unspecified
Short Term Success

Recognizing that prevention is preferable to treatment, the aim is to provide each individual with the tools they need to address the unhealthy symptoms and complicated emotions associated with loss. Often the first major achievement is realizing that they are not alone and that help and support are available. The counselors assist the individual in identifying their long term and short term goals. Short-term success for a child may be overcoming the fear that his surviving parent will not also suddenly disappear. For the parent who recently lost their spouse and is suddenly the sole income earner and care-provider, short-term success may be recognizing that their emotional rollercoaster is normal and better understanding how to comfort their children.

 

Tidewell’s grief counselors utilize developmentally appropriate techniques to help the individual reach these goals. Often, with hospice patients and their families, this may take the form of anticipatory grief counseling.

Long Term Success

The goal is to provide effective coping tools before behaviors become destructive, allowing individuals to grieve in a way that promotes wholeness and closure. The counselor remains with the individual or family for as long as their services are requested. The target is to help turn tragedy into strength and obstacles into triumph.

 

Tidewell works with the client’s “team” to identify the problem indicators, set goals and build the skills to cope and grow. The team may include parents, siblings or others. Outcomes depend on the difficulties experienced by each person and may include the ability to ask for and give help; improved grades or work performance; reduction or elimination of self-destructive behaviors; and emotional stability.

 

A father expressed his gratitude for the impact on his son. “His grades have improved. His involvement at home and our relationship has improved. He knows there are people his own age he can talk to and that he doesn’t have to mourn consistently.”

Program Success Monitoring  

Group sessions typically revolve around a specific topic such as “What are normal responses to grief,” “Symptoms of grief,” or “How to build support networks.” These sessions are self-reporting. By each participant reporting on their accomplishments or set-backs, the groups better understands that grieving is a process with good days and bad.

 

During individual sessions the grief counselors work with the adults to identify their dysfunction and develop coping skills. Indicators of improvement may be a return to work or eating and sleeping more healthfully. 

 

Through family sessions parents are guided in techniques to help their child address their fears. Parents are taught that children grieve differently than adults and younger children grieve differently than their older siblings. Children learn to ask for help as well as give it. The entire family benefits from sharing their emotions with peers who have also experienced a loss and with other family member.  

Program Success Examples

In the last year, Tidewell’s Grief Education and Support Services served 10,645 people: 5,512 in Sarasota, 3,832 in Manatee; 1,220 in Charlotte and 81 in DeSoto Counties. Tidewell recently contracted with a Spanish-speaking grief counselor in response to requests from schools, hospitals and social service agencies and introduced a Grief Call Center in response to the high volume of community requests for support. The center is available 24-7 and receives an average of 153 calls each month.

 

A Grief Mentoring program in Sarasota schools pairs teenagers in grief counseling with younger children. Through journaling and art these children share their personal journey through loss with one another. One example: Kenny, age 11, whose father committed suicide, was paired with Marissa, a 16-year-old with a mother who died from her drug addiction. Marissa sent letters and pictures to Kenny sharing her feelings and offering him support. Kenny in turn responded to Marissa’s words and drawings. 

Description

Transitions is an end-of-life program offered by Tidewell to people who have been diagnosed with an advanced illness and have a prognosis or life expectancy of one year or less.  Transitions is designed to provide the non-medical support and practical assistance needed to ease the stress and burden individuals may feel as a result of their diagnosis and other health limitations. Transitions staff meet with clients and their families to assess needs, provide information about available community resources, coordinate needed services, and provide emotional support for decision-making. Specially trained Transitions volunteers are assigned to each client to provide companionship, friendship and respite for their families. Volunteers also help with transportation, errands, food preparation, and more. This program is not funded by Medicare or third-party payers and all services are provided at no charge to the client or family.

Budget $199,641
Category Human Services, General/Other In-Home Assistance
Program Linked to Organizational Strategy Yes
Population Served Aging, Elderly, Senior Citizens Aging, Elderly, Senior Citizens Aging, Elderly, Senior Citizens
Short Term Success

Transitions sponsored a Caregivers Forum in cooperation with the Windsor at Lakewood Ranch Reflections Memory Unit on August 20, 2015. Hosted by the Windsor the agenda included an expressive arts workshop for caregivers, lunch and caregiver outreach plus an afternoon session on anticipatory grief with an opportunity for caregivers to ask questions, receive grief support information and information on the availability of other community resources. A workshop was held on February 16, 2016 for family, friends and unpaid caregivers to learn about valuable community resources, self-care and caregiving techniques.


Transitions Coordinator Janie Bennett was recognized twice this year as a Tidewell Angel. The Tidewell Angel Program provides patients and families an opportunity to say “thank you” in a special way to the doctor, nurse, aide, social worker, grief specialist, volunteer, chaplain, Transitions coordinator or other staff member who made a difference in the care of a patient. 

Long Term Success

The program receives more than 500 referrals annually making nearly 5,000 patient visits providing services through 8,200 volunteer hours.

 

The program continues to grow through the recruitment of new volunteers (10+ orientation sessions throughout the service area annually) and the enhancement of volunteer knowledge through ongoing training sessions. Transitions staff and volunteers receive ongoing instruction regarding Dementia and Alzheimer’s Disease, the art of caregiving and caring for the elderly. 

 

Transitions staff organized and conducted the first state-wide Transitions Networking Group meeting with hospices across the state.

Program Success Monitoring

The Transitions department conducts an annual client and family program satisfaction survey each November. This past year, 100% satisfaction was reported with participants. On a score of 1 (worst or lowest rating) to 5 (best or highest value), the program’s overall score was 5.

 

Data is collected regarding the number of clients served by Transitions, those who were later admitted to hospice, volunteer hours and site visits and several other quality indicators.

 

The Caregivers Forums and workshops were very successful with positive feedback both from attendees and the Windsor Reflections Memory Unit representative. 

Program Success Examples

“Three years ago my dad came to live with me after losing my mom. He knew no one and refused any social outlets. Couple that with being forced to give up driving and you can imagine his depression. After reaching out to Transitions, his outlook has definitely changed. He was like a little kid when describing where they went for ice cream and which flavor he chose. It is a great blessing to know his volunteer is there. We are truly grateful.”

 

A client’s daughter wrote to a Transitions Coordinators thanking her and our volunteer for the services of Transitions for her 97-year-old dad. His daughter is his full-time caregiver. “This continuity of service has truly benefited my Dad.  I have to say the Transitions volunteers’ weekly visits are a high point in my father’s week. While Lee sits with him and comforts him, tells him what is happening in the world, or keeps him company during meals, there is always a huge smile on my Dad’s face when he knows that it is Lee’s day to visit.”

Comments
Program Comments by Organization
Program Comments by Foundation
CEO/Executive Director
CEO/Executive Director Gerry Radford, ACHE
CEO Term Start Aug 2010
CEO/Executive Director Email gradford@tidewell.org
Experience Gerry Radford has been with Tidewell Hospice for 18 years.  He was named President and Chief Executive Officer in August 2010. A native of Massachusetts, Radford has more than 30 years of health care administration experience. He graduated from the University of Massachusetts in Boston and, prior to joining Tidewell, worked as an administrator at Massachusetts General Hospital, Tufts New England Hospital and New England Deaconess Association and Integrated Health Systems. In 2009, he attained the prestigious Certified Hospice Executive (ACHE) credential, recognized as the highest level of achievement in hospice administration.     
Former CEOs/Executive Directors
NameTerm
Senior Staff
NameTitle
Saida Bouhamid EVP/Chief Operating and Financial Officer
Mary Heath EVP/Chief Nursing Officer
Vicklon Jaynes EVP/Compliance and Quality
David Lafferty, CPHIMS EVP/Chief Information Officer
James Monahan EVP/Community Engagement
Denise Pope, CFRE EVP/Chief Philanthropy Officer
Neville Sarkari MDEVP/Chief Medical Officer
Julie Schilson EVP/Chief Human Resources Officer
Staff & Volunteer Statistics
Full Time Staff 575
Part Time Staff 142
Staff Retention Rate % 88
Professional Development Yes
Contractors 6
Volunteers 1002
Management Reports to Board Yes
CEO/Executive Director Formal Evaluation Yes
Senior Management Formal Evaluation Yes
Non-Management Formal Evaluation Yes
Collaborations
Collaboration with Children’s Medical Services and its Partners-In-Care Together for Kids (PIC) program, All Children’s Hospital, schools, community physicians, hospitals, assisted living and long term care facilities, and churches.
Affiliations
AffiliationYear
External Assessments and Accreditations
Assessment/AccreditationYear
National Institute of Jewish Hospice
Agency for Health Care Administration
Community Health Accreditation Program
Awards & Recognition
Award/RecognitionOrganizationYear
We Honor Veterans Partner Level 4, highest recognition of exciting programNational Hospice and Palliative Care Organization’s (NHPCO)2012
Risk Management Provisions
Government Licenses
Organization Licensed by the Government Yes
Plans
Fundraising Plan No
Communication Plan No
Strategic Plan Yes
Strategic Plan Years 3
Strategic Plan Adopted May 2012
Management Succession Plan No
Continuity of Operations Plan Yes
Policies
Nondiscrimination Policy Yes
Whistle Blower Policy Yes
Document Destruction Policy Yes
Directors and Officers Insurance Policy Yes
Policies and Procedures No
Comments
Management Comments by Organization
Management Comments by Foundation
Planning & Policies Comments by Organization
Planning & Policies Comments by Foundation
Multi-Media Comments by Organization
Board Chair
Board Chair Michael Uselton
Company Affiliation Owner/Managing Member, Kays Ponger Uselton/Remembrance Services
Board Term Sept 2015 to Aug 2016
Board Chair Email muselton@kays-ponger.com
Board Members
Board Members
NameAffiliation
E. Barry Bradshaw Retired Lawyer
Sandy Buchanan Community Volunteer
Thomas Combs Former Hospice Executive
Jonathan D. Fleece, Esq. Lawyer; Blalock, Walters, Held & Johnson, P.A.
Wayne Goff Goff Construction
Steve Hall Alltrust Insurance
Violeta Huesman Keiser University-Sarasota
Sheryl L. Kaiser Retired Assistant Superintendent
Angela Massaro-Fain Grapevine Communications
Jan Miller Caldwell Trust Company
Steven Roskamp Freedom Senior Management
Reverend Arthur B. Schute Retired Clergy
Thomas Stuhley Retired banker
Michael Uselton, CCFE Businessman; Kays Ponger Uselton Remembrance Services
Vance Marion Wright-Browne, MD Physician
Student serving on the board through Community Youth Development?
Constituency Includes Client Representation
Board Ethnicity
African American/Black 0
Asian American/Pacific Islander 0
Caucasian 14
Hispanic/Latino 0
Native American/American Indian 0
Other 0 West Indian -1
Board Gender
Male 8
Female 6
Unspecified 0
Governance
Board Term Lengths 2
Board Term Limits 3
Board Orientation Yes
Number of Full Board Meetings Annually 6
Board Meeting Attendance % 69
Board Self-Evaluation Yes
Written Board Selection Criteria No
Board Conflict of Interest Policy Yes
% of Board Making Monetary Contributions 100
% of Board Making In-Kind Contributions 0
Standing Committees
Audit
Building
By-laws
Development / Fund Development / Fund Raising / Grant Writing / Major Gifts
Nominating
Personnel
Finance
Audit, Compliance and Controls
Executive
Comments
Governance Comments by Organization
Governance Comments by Foundation
Fiscal Year Projections
Fiscal Year Begins 2015
Fiscal Year Ends 2016
Projected Revenue $87,704,500.00
Projected Expenses $83,320,000.00
Endowment Value $6,427,000.00
Endowment Spending Policy Percentage
Endowment Spending Policy % 4
Capital Campaign
In a Capital Campaign No
Campaign Purpose
Campaign Goal
Campaign Dates 0 to 0
Amount Raised To Date 0 as of 0
Anticipate Campaign within 5 years? No
IRS Form 990s
Form 9902014
9902013
9902012
9902011
9902010
9902009
9902008
Historical Financial Review
Revenue SourcesHelpThe financial analysis involves a comparison of the IRS Form 990 and the audit report (when available) and revenue sources may not sum to total based on reconciliation differences. Revenue from foundations and corporations may include individual contributions when not itemized separately.
Fiscal Year201520142013
Foundation and
Corporation Contributions
$264,922$0$0
Government Contributions$0$0$0
Federal$0$0$0
State$0$0$0
Local$0$0$0
Unspecified$0$0$0
Individual Contributions$5,524,388$3,874,181$4,454,595
$0$0$0
$85,606,308$83,158,445$81,640,880
Investment Income, Net of Losses$1,288,683$3,334,205$4,040,860
Membership Dues$0$0$0
Special Events$0$50,209$33,343
Revenue In-Kind$0$67,499$67,499
Other$993,259$487,543$460,346
Expense Allocation
Fiscal Year201520142013
Program Expense$74,442,974$70,374,750$71,725,516
Administration Expense$9,184,536$10,132,725$9,353,751
Fundraising Expense$0$907,655$695,742
Payments to Affiliates$0$0$0
Total Revenue/Total Expenses1.061.121.11
Program Expense/Total Expenses84%86%88%
Fundraising Expense/Contributed Revenue0%23%16%
Assets and Liabilities
Fiscal Year201520142013
Total Assets$160,334,711$148,831,068$129,582,928
Current Assets$114,496,754$105,851,952$85,237,400
Long-Term Liabilities$0$0$0
Current Liabilities$9,284,382$8,196,799$6,027,859
Total Net Assets$151,050,329$140,634,269$123,555,069
Top Funding Sources
Fiscal Year201520142013
Top Funding Source & Dollar AmountNet Patient Service Revenue $85,606,308Medicare/Medicaid $78,360,458Medicare/Medicaid Payments $76,908,952
Second Highest Funding Source & Dollar AmountContributions, gifts, grants $5,524,388Contributions, gifts, grants $3,874,181Contributions, gifts, grants $4,454,595
Third Highest Funding Source & Dollar AmountInvestment Income $1,288,683Investment Income $3,334,205Investment Income $4,040,860
CEO/Executive Director Compensation N/A
Co-CEO/Executive Director Compensation
Tax Credits No
Solvency
Short Term Solvency
Fiscal Year201520142013
Current Ratio: Current Assets/Current Liabilities12.3312.9114.14
Long Term Solvency
Fiscal Year201520142013
Long-Term Liabilities/Total Assets0%0%0%
Financials Comments
Financial Comments by Organization
Financial Comments by Foundation
Financial figures taken from IRS Form 990s. Foundation, corporations and congregations are included with individual contributions as they were not separated in the 990.The in-kind contribution revenue includes non-cash contributions and donated services and use of facilities as reported on the IRS Form 990.  Donated services and facilities are not included in total revenue on the IRS Form 990.  990s and audits reconcile.  For 2015, financial information was taken solely from the audited financial statements as the Federal 990 was not available at time of review.
 
Nonprofit Tidewell Hospice, Inc.
Address 5955 Rand Blvd
Sarasota, FL 34238
Phone 941 552-7525

THE COMMUNITY FOUNDATION OF SARASOTA COUNTY, INC. IS A REGISTERED 501(C)(3) NON-PROFIT CORPORATION. A COPY OF THE OFFICIAL REGISTRATION AND FINANCIAL INFORMATION MAY BE OBTAINED FROM THE DIVISION OF CONSUMER SERVICES BY CALLING TOLL-FREE WITHIN THE STATE (1-800-HELP-FLA) OR FROM THE WEBSITE: WWW.FRESHFROMFLORIDA.COM. REGISTRATION DOES NOT IMPLY ENDORSEMENT, APPROVAL, OR RECOMMENDATION BY THE STATE. ONE HUNDRED PERCENT (100%) OF EACH CONTRIBUTION IS RECEIVED BY THE COMMUNITY FOUNDATION OF SARASOTA COUNTY. REGISTRATION #SC-02471.