Tidewell Hospice, Inc.
5955 Rand Blvd
Sarasota FL 34238
Our mission is to help people live well by providing care, comfort and compassion.
We do this by providing the highest quality of care to patients living with advanced illness and their families. Our primary goal is to honor individual and family choices by providing a full range of programs that may be accessed during the last year of life. 

Our comprehensive and holistic services are provided to all those in need – even when the family cannot afford to pay.
CEO/Executive Director Gerry Radford, CHE
Board Chair Thomas T. Stuhley
Board Chair Company Affiliation Retired Banker
History and Background
Former Names
TideWell Hospice and Palliative Care, Inc.
Hospice of Southwest Florida
Tax Exempt Status Public Supported Charity
Awarded a competitive grant from Community Foundation in the last 5 years? Yes
Incorporation Year 1980
Financial Summary
Projected Revenue $77,035,760.00
Projected Expenses $76,116,180.00
Additional Documents
IRS Letter of Determination
Tidewell's IRS Tax Exempt
State Info
State Charitable Solicitations Permit Yes Mar 2015
State Registration 0
Tidewell Hospice is proud of the many accomplishments by its staff, volunteers, and supporters throughout the past year.  Among those many accomplishments, Tidewell:
  1. Maintained deemed status through the Community Health  Accreditation Program (CHAP).  CHAP is the oldest national accrediting body for community-based healthcare organizations, with "deeming authority” granted by the Centers for Medicare and Medicaid Services (CMS).
  2. Achieved a five-star rating on all five dimensions of the Family Evaluation of Hospice Care (FEHC). The FEHC is a survey approved by the Florida Agency for Healthcare Administration (AHCA) , which is used nationwide by other hospice providers to assess the quality of hospice care from the perspective of family caregivers.
  3.  Received multiple commendations for its commitment to employee health, including: (a) A Gold Level Well Workplace Award from the Wellness Council of America (WELCOA).  Tidewell was one of only two Florida entities (City of Largo) to achieve the status during the year; and (b) The “Healthiest Employer” award in its size category (500-1,499 employees) through a contest sponsored by the Tampa Bay Business Journal.

Goal #1: Refine Tidewell's service delivery system.

  • Implement a technology based referral program.
  • Refine admissions intake process from first point of contact through transition to clinical care.

Goal #2: Achieve and maintain a five-star rating.

  • Continue to implement, use and monitor Assessment Intervention and Measurement (AIM) indicators.

Goal #3: Ensure that Tidewell is financially sound.

  • Proactively adjust expenditures to offset expected decreases in reimbursement to maintain consistency of service, quality and profitability.

Goal #4: Develop an academic culture at Tidewell through the creation of an 'Institute' to house research and educational activities.

Goal #5: Achieve incremental growth and maximize market penetration.

In 1978, hospice in America amounted to little more than a peculiarity. Although the idea of this specific kind of palliative care for the terminally ill had taken root overseas, U.S. hospice programs collectively served fewer than 6,000 patients a year in the late 1970s. In 1978, a group of Sarasota health care professionals, clergy, fundraisers and others first began talking about how this philosophy of health care might benefit local citizens.
Former Sarasota Memorial Hospital Foundation President, Charles Estill, whom many consider the founding father of what was then Hospice of Sarasota County, convened the group's first board of trustees for talks in 1979. Through his influence, Estill was able to carve out a two-room office for hospice inside the hospital. In the first year of operation, 66 patients benefited from services of Hospice of Sarasota County, and growth was on the horizon. By the end of 1981, hospice moved to its own location on nearby Hillview Street. In order to better serve all of Sarasota County, the agency also opened its first satellite office in Venice.
In 1982, Congress enacted legislation creating a hospice benefit under Medicare.  Programs such as Hospice of Sarasota County, which had relied solely on donations to fund operations, would now be part of the Medicare system. Hospice of Sarasota County became Medicare certified in 1985. Patient census, which was less than 100 annually in the early years, was climbing close to 1,000 by the end of the 1980s.
With its mission well-established, Hospice of Sarasota County sought to extend its services to the residents north of the Sarasota-Bradenton Airport. In 1988, the program admitted its first Manatee County patients, and with that, came a name change more reflective of hospice's new service area – Hospice of Southwest Florida.
Expansion soon included Charlotte and DeSoto counties, and the first Hospice House opened in Venice in June 1993. Subsequent houses were built in Bradenton, Sarasota, Port Charlotte, Ellenton, Englewood and Arcadia. In the fall of 2005, in an effort to better brand its services, Hospice of Southwest Florida became Tidewell Hospice. While proud of its heritage and its recognition as part of a larger hospice movement, Tidewell moved into a new era in its development with an eye on distinguishing itself as a premier end-of-life health care provider.
Annually, Tidewell provides approximately $4 million in unreimbursed services to patients and families throughout Sarasota, Manatee, Charlotte and DeSoto counties. This includes $2 million in medical care to uninsured or underinsured individuals and $2 million in additional supportive therapies and programs for patients and their families, i.e., grief and bereavement counseling; pain management and supportive services for children with advanced illness or traumatic brain injuries; complementary therapies such as music and expressive arts, etc.; and the Tidewell Honors program for Veterans. Therefore, Tidewell must raise a minimum of $4 million annually through the generosity of individuals and foundations in order to provide critical, unreimbursed services to the communities it serves. At the same time, healthcare reform and alterations to Medicare and Medicaid benefits are creating an urgent need to maintain adequate operating reserves by exercising prudent management of costs while refining efficiencies throughout the service
delivery system.
The five most significant areas of need are:
1. Charity Care Fund: $2 million
2. Grief and Bereavement Counseling: $800,000
3. Children’s Services: $150,000
4. Complementary Therapies: $350,000
5. Tidewell Honors: $10,000 
Statement from the CEO/Executive Director
Starting in a one-room office inside Sarasota Memorial Hospital in 1980, what was then known as Hospice of Sarasota County served just 66 patients that first year. Today, Tidewell has grown to become one of the nation’s largest not-for-profit hospices, providing compassionate end-of-life care to more than 8,000 patients and their loved ones annually throughout Sarasota, Manatee, Charlotte and DeSoto counties.
During those 33 years, everyone associated with Tidewell has worked with a passion. It’s never been just a job. Our team of physicians, nurses, social workers, personal care aides, counselors, chaplains and volunteers are all passionate in their steadfast belief that more can always be done to bring quality to the time hospice patients and their loved ones share together.
The past year provided more proof. In our annual report, available on our website, you will discover the stories of families whose lives have been positively transformed by their participation in hospice and pre-hospice services offered by Tidewell. Because of their experiences, people like Irv and Bea Newman have become incredible hospice advocates. However, more education is needed to dispel the myths about hospice, which keep many from making the initial call. Our care teams frequently hear from patients and their loved ones that they wished they had entered hospice earlier, but didn’t because it hadn’t been recommended by their physician, they were unaware of its benefits and/or frightened by the implications of what it means to be a hospice patient. The reality is that patients aren’t being referred to hospices early enough to take advantage of all that they have to offer in terms of medical care and symptom control, quality of life, emotional support for themselves and their loved ones, and much more.
As our population grows older, more and more will face chronic debilitating and progressive illnesses. Hospice will continue to prove itself as a health care model that not only scores high in patient and family satisfaction, but also in cost effectiveness.
Hospice provides hope; hope for relief from pain and troubling symptoms, hope for quality time with the people who are most dear, and the promise that your loved ones will be supported throughout their journey. Your support of our mission is what allows us to bring that hope to your neighborhood and so many others.  Thank you for believing in Tidewell.
Areas Served
Areas Served
In a specific U.S. city, cities, state(s) and/or region.
FL- Charlotte
FL- DeSoto
FL- Manatee
FL- Sarasota
Service Categories
Primary Org Type Health Care

The mission and vision of Tidewell Hospice is to foster a setting in which families experience greater peace of mind and physical comfort so they can maximize the time they have together. That is achieved, first and foremost, with expert management of the patient’s pain and distressing symptoms. Next, spiritual counseling and grief support is introduced. It then becomes possible for patients and families to enjoy quality-of-life activities and projects, sharing moments of peace, joy and renewed hope. During the process of engaging in activities led by Children’s Services care team members, patients and loved ones interact and build positive memories that last a lifetime.  

Budget $286,080
Category Health Care, General/Other Hospice Care
Program linked to organizational strategy? Yes
Population Served Children and Youth (0 - 19 years) Families
Short Term Success
By the end of 2014, Tidewell Hospice Children’s Services program expects to be providing compassionate care, comfort and emotional support to 60 patients and their families in the four-county community served. These patients will all require specialty trained care teams and a full range of complementary therapies. They will receive pain and symptom management, emotional support and quality of life services expected to include music therapy child life specialists and respite care visits.
Long Term Success
Children diagnosed with life limiting, incurable illnesses will receive compassionate care, comfort and emotional support from Tidewell Hospice Children’s Services’ care team while they continue receiving curative treatment throughout their final phase of life. Developmentally appropriate, customized care plans are developed to meet the needs of each child and family. Programs and services have expanded in response to patients and families’ needs, introducing complementary services such as music therapy, expressive arts, medical play, tactile stimulation and other memory-making activities, as well as essential respite care visits. Care teams bring comfort and foster quality of life, helping kids be kids instead of patients. Children and their loved ones are able to make the most of their time together. That is the goal for care teams, who are experts in pediatric hospice and palliative care.  
How Program is Monitored
Formal patient chart audits, family satisfaction surveys, and interdisciplinary collaboration for adaptable care plans are completed monthly to assess effectiveness of services on a case-by-case basis. Modification needs are evaluated and implemented and program success is closely monitored by internal and external systems.
Examples of Program Success C.N. is a four-year-old boy whose life changed dramatically last year, in an instant, when he fell into the family swimming pool. His non-fatal drowning resulted in anoxic brain injury (lack of oxygen to the brain), leaving him severely disabled. Respite visits are essential. “It’s such a relief to have caregivers I trust come in and take care of C.N. for a little while so I can spend some time with the other boys and with their dad – just being ‘regular people’ in a family,” said A.N., mother of C.N. Music Therapy is used to comfort and redirect C.N.’s attention to the sound of guitar and singing. The Child Life Specialist visits provide vital support to C.N.’s siblings, parents and grandparents, who struggle with the shocking change from the energetic little boy C.N. was before the accident. “What happened to us can happen to anybody,” said A.N. “We are so blessed to have this support from Tidewell.”
Tidewell’s Complementary Services offers quality-of-life programs to people with advanced illness and their families. Used with conventional medicine, complementary therapies boost pain relief, reduce anxiety and isolation, redirect focus to positive endeavors, stir conversations, increase sense of well-being and restore hope – optimizing quality of life by helping patients and loved ones maximize their time together.

Complementary Services include expressive arts, shared music, pet therapy, life legacy keepsakes, veterans projects, massage therapy, horticultural therapy, humor and clowning, aromatherapy, Reiki and caring touch.  The need for compassionate end-of-life care grows while funding shrinks. This program is funded by donations, competing with many other agencies for diminishing funds. Good stewardship options are always employed while sustaining the hospice mission to serve our community.
Budget $366,236
Category Health Care, General/Other Hospice Care
Program linked to organizational strategy? Yes
Population Served General/Unspecified
Short Term Success  Successes are evident in the increased comfort patients report from diverting attention from pain and symptoms, and redirecting their focus into creativity and positive interactions. In conversations and survey responses, patients attest to easing pain and distressing symptoms by working on an art project or listening to music with their volunteers. During her long term care facility patient visits, a pet therapy volunteer stated that her patients appear more calm and comfortable as the pet therapy visit progresses. The unconditional love and support our pet therapy animals give are priceless. Patients working with the Expressive Arts volunteers and colleagues benefit as well through a reduction in stress-induced symptoms: “When I am working with art, I forget about my pain.” Some have reached the point that they can say “when I feel pain coming on, I get out my art project and work on that until the pain goes away.”
Long Term Success Complementary Services has been part of Tidewell Hospice’s services since 1994. Our specialized therapies have brought positive diversions and shared joy among patients and their loved ones. Most program visits are provided by volunteers, however, some Horticultural Therapists, Expressive Arts Facilitators and Licensed Massage Therapists are Tidewell staff or contracted professionals. Among Tidewell’s 1,100 trained volunteers, there is a wealth of experience and a world of compassion that is shared with our patients and families. Many volunteers have had a personal hospice experience and want to give back. The Complementary Services Department relies on charitable contributions to continue providing the highest quality care for patients and families. The number of staff and volunteer visits has remained stable for some complementary therapies and increased for others, based on care teams’ referrals.
How Program is Monitored Program success is monitored by monthly and annual reports of patients served.  TheFamily Evaluation of Hospice Care survey asks measures the quality of care received from the perspective of family members. Patient charts are reviewed during care teams’ IDG meetings to evaluate successes and address any need for improvement. Letters and testimonials from patients and families along with feedback from staff and volunteers all document the program’s effectiveness. Budget information is monitored monthly with reports to the Executive Team. Often, the seven Hospice House gardens are praised in family satisfaction surveys. Horticultural Therapists maintain rose, herb and butterfly gardens to stimulate the senses and offer an outside change of scenery for visitors and patients. Herbal and floral arrangements are made for patients by volunteers and horticultural therapists. They work together to keep the gardens groomed and healthy for patients, families and visitors.
Examples of Program Success The Family Evaluation of Hospice Care is a survey designed to assess  patient/family experience with the quality of the hospice care they received.  Data is compiled and compared to state wide results, agencies with similar census, and those in the same sector. Tidewell has achieved a five star rating on all five dimensions of the survey, exceeding average survey results relative to other providers in the nation.  Below is a story from our Expressive Arts Facilitator, which illustrates the impact of the Complementary Services provided by Tidewell: “I made a hand sculpture for a dying mother and her young son. Since her death, I’ve seen the little boy, and he’s told me how much it means to him to be able to still hold his mother’s hand by placing his hand on the sculpture. Each project is developed based on the energy level of the patient, how much time we have together and what is most important to the patient to express. It is the power of saying good-bye.”
Tidewell is honored to provide services for thousands of military veterans. Since 1980,Tidewell Honors has provided a peaceful end-of-life experience while honoring veterans’contribution to America’s freedom. In addition to expertise in caring for people with advanced illnesses, Tidewell’s care teams undergo specific training to identify and address the unique needs of veterans and their families.  

The Tidewell Honors ceremony recognizes veterans with a certificate of appreciation and a Tidewell Honors pin, presented by a former service member trained as a Tidewell Veteran Volunteer.

An integral part of Tidewell Honors is leaving a legacy. Using the Library of Congress’ Veterans History Project as a guide, Tidewell staff and volunteers encourage veterans to create a legacy by sharing their stories.

Tidewell Honors also provides care for veterans’ families. Special grief support groups allow loved ones and caregivers to share their experiences in a safe environment and connect with others dealing with similar circumstances.

Budget $11,090
Category Health Care, General/Other Hospice Care
Program linked to organizational strategy? Yes
Population Served Adults
Short Term Success

In collaboration with the Department of Veterans Affairs and the National Hospice and Palliative Care Organization (NHPCO), Tidewell has been named a Level-4 partner in NHPCO’s “We Honor Veterans” program – the highest status achievable.

NHPCO recognized Tidewell Hospice on its website for Best Practices regarding staff and volunteer education/orientation programs and for Veteran-Hospice partnership activities.

Long Term Success
Since 2008, Tidewell Honors has served more than 10,000patients who are military veterans. With more than 124,000 military veterans living in the four-county community, Tidewell remains committed to providing the best possible care for veterans nearing the end of life.
No fees are charged for Tidewell Honors. The comprehensive program demonstrates appreciation for veterans’ service and sacrifice at home and abroad. Tidewell’s care teams are trained to identify and address signs of concerns specific to veterans and military families.  Tidewell Honors is well known, locally and nationally, for its dedication to optimal care and emotional support for veterans. 
How Program is Monitored
Weekly, monthly and quarterly reports are analyzed to ensure the program’s effectiveness. Monthly reports are provided by the program director to Tidewell’s Executive Team and Board of Trustees. 
Written and verbal communications are received from patient/family/ community testimonials praising the program and citing specific activities, such as the pinning ceremonies, Legacy projects and participation in veteran events throughout the community.
Examples of Program Success
Only 48 hospices in the U.S. are currently recognized as Level-4 partners, and Tidewell is one of just four in Florida to achieve the status.
More than 30 Veteran Legacy projects have been completed, helping veterans find meaning in a life lived well, chronicling memories to share with future generations and resolving conflicts that may block a peaceful end-of-life experience.

 Each experience is unique, as the following letter from a patient’s son to a Tidewell volunteer attests:

“I know my Dad was thrilled that you came over and acknowledged his service with a special veteran’s pinning.  It was a special treat for him and maybe a greater treat for me.  I learned more than I ever have about his military service because he opened up to us during the pinning ceremony. (A)ll of you at Tidewell are special.  Thanks for everything you are doing.”  

CEO/Executive Director
Executive Director Gerry Radford, CHE
CEO Term Start Aug 2010
Email gradford@tidewell.org
Experience Gerry Radford has been with Tidewell Hospice for 16 years.  He was named President and Chief Executive Officer in August 2010. A native of Massachusetts, Radford has more than 30 years of health care administration experience. He graduated from the University of Massachusetts in Boston and, prior to joining Tidewell, worked as an administrator at Massachusetts General Hospital, Tufts New England Hospital and New England Deaconess Association and Integrated Health Systems. In 2009, he attained the prestigious Certified Hospice Executive (CHE) credential, recognized as the highest level of achievement in hospice administration.     
Full Time Staff 582
Part Time Staff 135
Volunteers 1154
Contractors 21
Staff Retention Rate % 89
Professional Development Yes
Management Reports to Board Yes
Organization Plans
Fundraising Plan No
Communication Plan No
Strategic Plan Yes
Strategic Plan Years 3
Strategic Plan Adopted May 2012
Management Succession Plan No
Policies and Procedures Yes
Continuity of Operations Plan Yes
Senior Staff
Dr. Joelle Angsten EVP/Chief Medical Officer
Saida Bouhamid EVP/ Chief Financial Officer
Mary Heath EVP/Chief Nursing Officer
David Lafferty, CPHIMS EVP/Chief Information Officer
James Monahan EVP/Community Engagement
Denise Pope, CFRE EVP/Chief Philanthropy Officer
Julie Schilson EVP/Chief Human Resources Officer
Formal Evaluations
CEO Formal Evaluation Yes
Senior Management Formal Evaluation Yes
NonManagement Formal Evaluation Yes
Collaboration with Children’s Medical Services and its Partners-In-Care Together for Kids (PIC) program, All Children’s Hospital, schools, community physicians, hospitals, assisted living and long term care facilities.
External Assessments and Accreditations
National Institute of Jewish Hospice
Agency for Health Care Administration
Community Health Accreditation Program
We Honor Veterans Partner Level 4, highest recognition of exciting programNational Hospice and Palliative Care Organization’s (NHPCO)2012
Government Licenses
Is your organization licensed by the Government? Yes
Nondiscrimination Policy Yes
Whistle Blower Policy Yes
Document Destruction Policy Yes
Directors and Officers Insurance Policy No
Board Chair
Board Chair Thomas T. Stuhley
Company Affiliation Retired Banker
Board Term Sept 2013 to Aug 2014
Email tstuhley@yahoo.com
Board Members
Board Members
Roberta Bannon, RN Healthcare Consultant
E. Barry Bradshaw Retired Lawyer
Sandy Buchanan Community Volunteer
Thomas Combs Former Hospice Executive
Jonathan D. Fleece, Esq. Lawyer; Blalock, Walters, Held & Johnson, P.A.
Wayne Goff Goff Construction
Douglas Heinlen Businessman
Violeta Huesman Keiser University-Sarasota
Sheryl L. Kaiser Retired Assistant Superintendent
Mark F. Maretka Trust and Estate Advisor
Jan Miller Caldwell Trust Company
Reverend Arthur B. Schute Retired Clergy
Thomas Stuhley Retired banker
Michael Uselton, CCFE Businessman; Kays Ponger Uselton Remembrance Services
Vance Marion Wright-Browne, MD Physician
Board Demographics - Ethnicity
African American/Black 0
Asian American/Pacific Islander 0
Caucasian 14
Hispanic/Latino 0
Native American/American Indian 0
Other 0 West Indian -1
Board Demographics - Gender
Male 10
Female 5
Unspecified 0
Board Term Lengths 2
Board Term Limits 3
Board Orientation Yes
Board Meeting Attendance % 88
Number of Full Board Meetings Annually 5
Board Self-Evaluation Yes
Written Board Selection Criteria No
Written Conflict of Interest Policy Yes
Percentage of Board Making Monetary Contributions 100
Percentage of Board Making In-Kind Contributions 0
Constituency Includes Client Representation
Standing Committees
Development / Fund Development / Fund Raising / Grant Writing / Major Gifts
Audit, Compliance and Controls
Financial Info
Fiscal Year 2014
Projected Revenue $77,035,760.00
Projected Expenses $76,116,180.00
Endowment Value $2,636,514.00
Spending Policy Percentage
Spending Policy % 4
IRS Form 990s
Historical Financials
Revenue SourcesHelpThe financial analysis involves a comparison of the IRS Form 990 and the audit report (when available) and revenue sources may not sum to total based on reconciliation differences. Revenue from foundations and corporations may include individual contributions when not itemized separately.
Fiscal Year201320122011
Foundation and
Corporation Contributions
Government Contributions$0$0$0
Individual Contributions$4,454,595$3,323,318$3,172,718
Investment Income, Net of Losses$4,040,860$5,155,534$3,004,427
Membership Dues$0$0$0
Special Events$33,343$48,697$45,534
Revenue In-Kind$67,499$67,499$120,109
Expense Allocation
Fiscal Year201320122011
Program Expense$71,725,516$81,109,312$81,543,857
Administration Expense$9,353,751$10,477,153$10,336,023
Fundraising Expense$695,742$625,291$837,006
Payments to Affiliates$0$0$0
Total Revenue/Total Expenses1.111.111.11
Program Expense/Total Expenses88%88%88%
Fundraising Expense/Contributed Revenue16%19%26%
Assets and Liabilities
Fiscal Year201320122011
Total Assets$129,582,928$119,517,119$115,274,255
Current Assets$85,237,400$73,691,245$68,092,262
Long-Term Liabilities$0$0$0
Current Liabilities$6,027,859$6,364,160$7,855,287
Total Net Assets$123,555,069$113,152,959$107,418,968
Top Funding Sources
Fiscal Year201320122011
Top Funding Source & Dollar AmountMedicare/Medicaid Payments $76,908,952Medicare/Medicaid $89,106,045Medicare/Medicaid $92,339,720
Second Highest Funding Source & Dollar AmountContributions, gifts, grants $4,454,595Investment income $5,155,534Contributions, gifts, grants $3,172,718
Third Highest Funding Source & Dollar AmountInvestment Income $4,040,860Contributions, gifts, grants $3,323,318Private Insurance $2,819,428
CEO Compensation
Co-CEO Compensation
Tax Credits No
Short Term Solvency
Fiscal Year201320122011
Current Ratio: Current Assets/Current Liabilities14.1411.588.67
Long Term Solvency
Fiscal Year201320122011
Long-Term Liabilities/Total Assets0%0%0%
Capital Campaign
Currently in a Capital Campaign? No
Capital Campaign Anticipated in Next 5 Years? No
Financials Comments
Financial Comments by Foundation
Financial figures taken from IRS Form 990s. Foundation, corporations and congregations are included with individual contributions as they were not separated in the 990.The in-kind contribution revenue includes non-cash contributions and donated services and use of facilities as reported on the IRS Form 990.  Donated services and facilities are not included in total revenue on the IRS Form 990.  990s and audits reconcile.
Nonprofit Tidewell Hospice, Inc.
Address 5955 Rand Blvd
Sarasota, FL 34238
Primary Phone 941 552-7525
CEO/Executive Director Gerry Radford, CHE
Board Chair Thomas T. Stuhley
Board Chair Company Affiliation Retired Banker
Year of Incorporation 1980
Former Names
TideWell Hospice and Palliative Care, Inc.
Hospice of Southwest Florida