2-1-1 Suncoast Inc
1750 17th St Bldg F
Sarasota FL 34234
2-1-1 Sunocast provides free and confidential information and referral services 24/7 that connect people to local resources.  
2-1-1 Suncoast is a vital link between people and resources.  
CEO/Executive Director Ms. Carmen Rojas-Rafter
Board Chair Mr. Marc Lazarus
Board Chair Affiliation R & L Healthcare Advisors
General Info
Organization DBA
United Way 211 of Manasota, Inc.
Suncoast 2-1-1
Former Names
First Call For Help
United Way 2-1-1 of Manasota, Inc.
Tax Exempt Status Public Supported Charity
Incorporation Year 2003
Awarded competitive grant from Community Foundation in the last 5 years? Yes
State Charitable Solicitations Permit Yes Mar 2018
State Registration Yes Dec 2017
Financial Summary
Projected Revenue $663,700.00
Projected Expenses $663,700.00
IRS Letter of Determination
Impact Statement
1. 2-1-1 Suncoast helps individuals, families and communities identify, understand and effectively use the programs that are part community services to resolve their health and human service needs.  Certified specialists respond to clients in a compassionate manner and assist them understand their concerns, refer them to appropriate services, and create a plan towards self sufficiency.  This past year, we provided information, assessments and referrals to over 40,000 clients.   Clients saved time from searching for the right services and able to stay in their jobs by contacting us for information and referrals. More than 4,548 people saved more than an hour and 2164 persons saved more than a day by using our services.  Additionally, 4,384 individuals did not have to take time off from work to access information for appropriate services. 
2.  2-1-1 disseminated over $600,000 in 2016 as a fiscal agent for the Community Foundation of Sarasota County's Season of Sharing helping over 1,031 families with rent, mortgage payments, security deposits, utility re-connection fees, car repairs, and child care costs. 
3. 2-1-1 served as the centralized, coordinated entry for a collaboration of more than 20 agency's (Continuum of Care on Homelessness) at the central agency to intake the first call for help for those at risk of becoming homeless for Manatee and Sarasota County residents. We provided individuals with an individualized referral summary through e-mail when applicable. Clients will be able to refer to the summary and review what documents they need to take to the appointment with their case managers. Additionally, we strengthened our diversion program for Sarasota families, enabling them to avoid from entering into an emergency shelter. For each family served, the County saved $5000.  Our diversion specialist assisted 84 families for a total savings of $420,000.  
5. Finally, we restructured our business structure, bylaws, name change, relocated to Glasser Schoenbaum campus and became a contact center-which can be reached virtually. 
Goals include:
1. AIRS national accreditation.
2. Revamping the website for easier access to 2-1-1 resources database, increasing the number of individuals served.
3. Increasing virtual access through Live Chat, e-mails, texting, and community kiosks.  If 211 clients need a certified specialist to guide them better understand their problems, make informed decisions about possible solutions, and reinforce their capacity for self-reliance, then they can contact us through other methods. 
4. Enhancements of our community resource database.
5. Numbers 2-4 will reduce the abandonment rate and waiting times for callers. 
Needs Statement
1. Programs & Financial:  1 full time Resource Database Coordinator/Admin Assistant for E.D. and 2 part-time Information & Referral specialists for calls, e-mails, texting and Live Chat access to our services.   (Need administrative support for AIRS accreditation process)
2. Technical support, assistance, and funding to expand access to 2-1-1's resource database at central community centers in all 3 counties using a kiosk or best method to research community resources or Live Chat with our information and referral specialists for needs assessments and appropriate referrals.
3. Purchase of software enabling 2-1-1 to follow-up with clients at 7, 14, 21 days to with clients with an automated system ensuring that the clients were able to connect with referred to agencies.
4. Funding for Communications and Marketing Materials and software, such as Information and Referral Cards, pens, carbiners, and table skirt for our outreach programs, and Constant Contact.
5. Volunteers to assist us with pre/post disaster services dissemination of information via virtual and telephonic means, for annual fundraising event or smaller fundraising events, and for back up needs of call center. 
Background Statement

United Way 211 of Manasota was incorporated August 7, 2003. The agency, previously known as “First Call for Help” was a program of the United Ways of Sarasota and Manatee counties. Other initial founders of the new UW 211 were the Governments of Sarasota and Manatee counties,United Way of South Sarasota County, United Way Foundation, Community Foundation of Sarasota County, Department of Children and Families, and area churches. United Way 211 of Manasota provided Information and Referral Services to residents of Sarasota and Manatee counties. In August 2004, after Hurricane Charley, services were expanded to include DeSoto County residents. In 2017, the organization changed it's business model, Bylaws, Board appointments, and changed it's name to 2-1-1 Suncoast, Inc.  This year 2-1-1 Suncoast is incorporating technological advances to serve more clients efficiently while still maintaining our quality and compassionate services.

Areas Served
Areas Served
FL- Sarasota
FL- DeSoto
FL- Manatee
Areas Served Comments
We serve residents and agencies in the Tri-county area of Sarasota, Manatee, and Desoto.  We also receive and refer calls from outside this three-county area. 
Service Categories
Primary Org Type Human Services
Secondary Org Type Public & Societal Benefit
Tertiary Org Type Unknown
Statement from the Board Chair/Board President

 The greatest challenge as a Board member and then Chair was overcoming a financial crisis and a loss of credibility within the community. While funding remains a challenge we have overcome our crisis and regained our reputation with the granting and funding organizations. Our challenge will continue as all of our income is derived from donations and grants as we do not charge for services. Our services are vital to our community on a number of levels. The first is functioning as “first responder” for health and human service issues. From keeping the lights on, to food, to tax preparation, we are able to refer those in need to the agency or program most likely to render immediate assistance. By improving our IT capability we are able to monitor our calls and gauge community need by the nature of the calls. For example in the last three years the need for immediate financial assistance has grown significantly. 211 has developed a web based format that pre-screens applicants based agency criteria to ensure that referrals will be appropriate and capacity exists to actually provide assistance. 211 is an integral component of infrastructure for the Emergency Preparedness departments of three counties. From a long term point of view, 211 is beginning to use all of its data to help the community plan for services that are needed or enhanced as well as assisting in determining programs effectiveness.  211 is a special organization with a truly dedicated staff that goes above and beyond every day. It is an honor to be associated with them.



Statement from the CEO/Executive Director
Carmen Rojas-Rafter, Exec. Dir.- "2-1-1 Suncoast is unique in that we are a local and only contact center operating 24/7 who serves residents of Sarasota, Manatee and Desoto counties with Information & Referrals for Health and Human Service needs.  By dialing 2-1-1, clients can speak with a live person who will listen to their concerns and search for resources to meet their needs for health and human services.  Our services are free to callers.  2-1-1 Suncoast is a critical link between clients' needs and resources. We are very efficient in saving clients time from having to call or visit various agencies for assistance and assisting local agencies in pre-screening to alleviate agencies from turning away clients when their resources have been expended for the day and week. We have streamlined the process for callers to receive assistance more efficiently and expeditiously, and eliminated duplication of services since clients can be screened once and not have to be screened again at the resource agency, reducing their caseloads.   2-1-1 Suncoast has an updated, comprehensive and centralized resource database with health and human services agencies and is expanding access points in the community for self guided searches.  We collaborate 211 efforts in all 3 counties enabling the streamlining process of creating the pipeline of equal and efficient access to health and human services.  Our new phone system is portable so we can continue providing services in the event of a natural disaster.  We are blessed with a small, but terrific staff and dedicated volunteers. It is an honor to serve this agency."  

2-1-1 Suncoast, Inc. (2-1-1) is a staffed information and referral contact center. 211 is an easy 3 digit number to recall to provide quick and easy access to information about health and human services assigned by the FCC.  Trained Information and Referral Specialists work with clients to assess their needs, determine their options and provide appropriate programs/services, give support, intervene in crisis situations and advise regarding community needs. The service is provided at NO COST for 211 clients.  Contacts are private and confidential. Dial 211 for Essential Community Services. Information about and referrals to services include: crisis and emergency; disaster relief services-pre and post event; educational resources, food, health, housing and utilities, human trafficking, jobs and support, and veteran affairs. 211 Suncoast is here to help.

Budget $542,500
Category Human Services, General/Other Information & Referral
Program Linked to Organizational Strategy Yes
Population Served General/Unspecified Families At-Risk Populations
Short Term Success
100% of agencies who utilize 2-1-1 for pre-screening procedures will experience efficiency with qualified client intake. Maintain comprehensive and up to date resource database for DeSoto, Manatee and Sarasota Counties related to health and human services. 211 provides a centralized and specialized intake system for community needs.
Long Term Success 2-1-1 Suncoast serves as a vital link bringing people and services together. Individuals who start with 2-1-1 will have increased awareness of local resources, better understand their problems, make informed decisions about possible solutions, and knowledge of the steps necessary to access those services. Additionally, clients will receive their individualized referral summary, which they can review when they are thinking a bit clearer to reinforce their self reliance. 
Program Success Monitoring
The success of the program is monitored by both random follow up calls (to clients who were given referrals from 2-1-1) and partnering agency feedback. The Salvation Army of Sarasota County, has reported an increase in qualified clients and a decrease in under qualified clients for the LIHEAP program, due to intake pre-screening procedures conducted by 2-1-1.
Program Success Examples
Through the Season of Sharing Campaign, 2-1-1 Suncoast efficiently and dependably refers clients needing the most basic of human services to the right agency. Our community depends on this.
 Link to Sarasota Herald Tribune article on Season of Sharing.
Description This program primarily focuses on Sarasota County residents (both South and North) through the Family Haven Alliance. However, we have recently received a Challenge Grant under HUD through the Suncoast Partnership to End Homelessness to expand services to individuals and Manatee County residents.  211’s contribution, besides the processing of Season of Sharing funds for caseworkers at other agencies, is the intake process, data entry, and a diversion program to assist families from falling into homelessness. Our Homeless Specialist works with families by assisting them from having to enter a shelter. Through our collaboration with The Family Haven Alliance, supporting documents show that for every individual diverted from an emergency shelter, Sarasota County saves $5000 per individual. If an option for the family is not available to avoid entering shelter, then 211’s specialist collaborates with other Family Haven Agencies for needed services.  Last year 2-1-1's Homeless specialist served 84 families, for a cost savings of $420,000.
Budget $195,125
Category Human Services, General/Other Services for the Homeless
Program Linked to Organizational Strategy Yes
Population Served At-Risk Populations Families Homeless
Short Term Success
2-1-1 serves as the virtual centralized, coordinated entry for those families at risk of becoming homeless since we are the agency to call at the beginning of when someone needs help. We can guide them directly to correct service agencies, who we know have funding, perform data entry into a shared Homeless Management Information System-saving agencies and caseworkers time from data entry work, provide joint clients documents needed for appointments with caseworkers and provide the client with a referral summary to refer back to when needed.  2-1-1 has been instrumental in delivering Season of Sharing funds in Sarasota County within a 3 day period for families with eviction notices and turn off of utility orders,  Other agencies take a longer period of time to process the available funding.
The diversion of these families from emergency shelter stabilizes a family sooner.  The impact is great to the family and  cost saving for the community.
Long Term Success
Benefits to 2-1-1 Clients: Clients are able to speak to professional and certified specialists who help persons in crisis better understand their problems and make informed decisions about possible solutions.  2-1-1 specialists enter data regarding the needs of those individuals at-rick of becoming homeless, refer them to the appropriate agency for housing, and other basic needs.  If the family appears to need a shelter, then the family is transferred to a Homeless specialist who attempts to divert the family from emergency shelters.  For each family saved from having to enter into a shelter, the community saves $5000.  The Homeless specialists works with the family for a period of two weeks until the family connects with a caseworker at the appropriate agency for other services. Collaborative partners are linked through a shared Homeless management information system so partner agencies working with the family the services and programs the family has gone through for a holistic approach.  2-1-1 is the beginning of that process.
Benefits to the Community: The Community receives a savings in what the at-risk or homeless individual or family would have cost is diversion and housing had not been addressed first.  Also there is a reduction of duplication of services with everyone going through a centralized coordinated entry system for services.  Clients only have to tell their story once, which is recorded in the intake sheet and then (with the client's permission) is shared with partnering agencies who saves the costs of data entry of biographical data and figuring out what other services the clients requires to become self sufficient.  That work has been done by 2-1-1.  This is an efficient and effective approach used to save many communities money in the health and human services sector.
Program Success Monitoring Tools/Measures used to track successes:  Due to collaborative nature of over 20 agencies in our geographic area, people are more likely to be successful because we are addressing people with their complex concerns in a holistic approach and following up on their successes.  We use an HMIS software system to link the agencies to ensure that people do not fall between the cracks and complete courses, enabling them to succeed.  2-1-1 uses tools such as a software system to track the needs of the geographic area, follow-up calls to ensure clients have connected to referred to services and if not-why not, customer satisfaction surveys, reports on the gaps in services needed in a community, what collaboratives work well and why, use technology to deliver services and compile the data. We also use national standards to measure our own successes and areas of weakness which we need to enhance or re-examine.   
Program Success Examples Information/Data of success stories: A single-mother of 3 children (15, 13, and 6) called 2-1-1 after she was asked to leave her mother's home.  She found temporary housing having to separate her family among friends. The children began struggling academically. The mother started receiving calls from their teachers.  The 2-1-1 specialist worked with the family, found them transitional housing with a collaborative partner, referred them to Big Brothers and Sisters Doing the Right Thing for tutoring services, Girls, Inc., Boys and Girls Club, life skills and financial literacy classes, and transferred her case to a Master Case Manager who would work with her on creating a housing stability plan, budgeting, and goal setting. Once the client completes her lease, Harvest House will evaluate whether she needs additional time to achieve self-sufficiency, or if she is ready to move into housing of her own (a rental or home ownership).  The HMIS reporting will show the collaborative's success.
Program Comments by Organization
2-1-1 Suncoast, Inc. operates a 24/7 line to serve the community. Our local 2-1-1 has been nationally accredited by AIRS (Alliance of Information and Referral Systems) and is a member of FLAIRS and AHCA (Agency for Health Care Administration.)  We provide on-line translation services in over 50 languages for non-English speaking callers. 2,878 Service Providers are registered in our Community Point Resource data base.  In the last year, 2-1-1 Suncoast received over 40,000 calls. We also addressed  43,347 problems/needs and transacted 40,321 Information & Referral calls. 
We are the only agency in this 3 county area providing updated comprehensive information with referrals for health and human service needs. 2-1-1 Suncoast's scope of service extends to our partner agencies in the Tri-County community.  
We offer client pre-screening services for a number of Agencies which contributes to an improved efficiency and effectiveness system which includes our collaborative partners. Many of our families and individuals struggle in today's business climate to maintain financial stability.  
2-1-1 offers information and referrals for employment opportunities, career development, and educational advancement in an effort to better ensure fiscal independence in their future. 
Since 2001, 2-1-1 Suncoast has been a fiscal agent for the Season of Sharing Fund (SOS). In the last 2 years our agency has dispensed over 1 million dollars to the Sarasota Community. Through this one of a kind, highly successful campaign, 2-1-1 provides vital funds to needy families in Sarasota County, in partnership with case managers and resource agencies.  2-1-1 has been able to help hundreds of families to prevent homelessness, reconnect their utility services and provided daycare dollars so parents can maintain employment and assist families from homelessness.
2-1-1 is part of the Family Haven Alliance Partnership with other key agencies in the community offering homelessness diversion screening and referrals to emergency family shelter and master case management services for our families who are literally homeless or on the verge of imminent homelessness.  This screening process has rescued many families from sleeping in their cars in parking lots or from seeking shelter in places not fit for habitation. 
2-1-1 has a small and dedicated staff of Information and Referral Specialists and also partners with the AARP Foundation to train their volunteers to work in our call center. Staff has been increased only in a limited manner, and some traditional funding sources have declined  supporting administrative needs. Consequently, callers may need to wait longer in our queue to personally talk with an I & R specialist.  To met the increased need for our services, and reduce waiting time for callers, it would be a major benefit to those we serve if we could hire at least 1 AARP volunteer as well as a part-time staff members to dedicate at least 25 hours a week to families with disabilities and special needs, including children. Other needs include funding for computer software, maintenance contracts and outreach programs.
2-1-1 Suncoast is interested in expending its volunteer base for administrative supportive services; technical website assistance; social media tracking and input.  Please feel free to offer in kind hours of services with 2-1-1. We would be happy to consider matching your skill sets with our office needs.
We are most grateful for tax-deductible donations of any amount. To donate online, please go to our website: www.211Suncoastcares.org and click on DONATE to 2-1-1.  Donations by mail may be sent to 2-1-1 Suncoast, Inc., 1750 17th Street, Building F, Sarasota, Florida 34234.
CEO/Executive Director
CEO/Executive Director Ms. Carmen Rojas-Rafter
CEO Term Start Jan 2016
CEO/Executive Director Email crafter@uw211manasota.net
Attorney with over 21 years of experience with legal, semi-governmental and not-for-profits. Experienced Executive Director and Manager in not-for-profit settings.
Former CEOs/Executive Directors
Mr. Alberto Suarez Jan 2004 - Jan 2009
Jessica Ventimiglia Aug 2009 - Aug 2015
Senior Staff
Ms. LINDA ROBERTS Director of Resources and Technology
Ms. Christina Russi Associate Executive Director
Staff & Volunteer Statistics
Full Time Staff 7
Part Time Staff 2
Staff Retention Rate % 100
Professional Development Yes
Contractors 0
Volunteers 0
Management Reports to Board Yes
CEO/Executive Director Formal Evaluation Yes
Senior Management Formal Evaluation Yes
Non-Management Formal Evaluation Yes
 211 Suncoast collaborates with over 800 agencies and 2,000 programs in the 3 County area of Sarasota, Manatee and DeSoto.  Major agency collaborations include: The Salvation Army (TSA) of Sarasota, SA of Venice; and SA of Manatee County; Jewish Family and Children's Services (JFCS); Catholic Charities; Lutheran Services; United Ways of Sarasota County, Manatee County, and South Sarasota County. All Faiths Food Bank; Church of the Palms; Beneva Christian; other Food Banks, other churches and church food pantries; Resurrection House; Senior Friendship Centers; Suncoast Workforce; AARP Senior Employment Program; SPARCC; Hope Family Services; Sarasota County Health Department; Manatee Rural Health Services; Coastal Behavioral; Manatee Glens; Bayside and Sarasota Memorial; Community Coalition on the Homeless and One-Stop Center - Bradenton; Suncoast Partnership to End and Prevent Homelessness; Healthy Start; Meals on Wheels Plus and Food Bank (Manatee County);  MHCC; Englewood Helping Hands; Center for Hope; North Port Social Services; Manatee Community Services; and many other agencies. 
External Assessments and Accreditations
Agency for Health Care Administration2012
Alliance of Information and Referral Systems (AIRS) - Accreditation2011
Awards & Recognition
Community Partner of the YearHealthy Start Coalition of Sarasota County2010
Community Service Leadership - Certificate of AppreciationInternal Revenue Service2009
Community Service LeadershipUntied Way of Sarasota County2010
Appreciation for SupportDeSoto County High School2011
Appreciation for 2011 Hurricane SOUDERS ExerciseManatee County Emergency Management2011
Certificate of AppreciationCommunity Foundation of Sarasota County2012
Award of Excellence to 211 Lead Specialist, Christina RussiCommunity Foundation of Sarasota County & Wilson Wood Foundation2012
Appreciation for Continued SupportDeSoto County High School2012
Community Service Leadership-Certificate of AppreciationInternal Revenue Service2011
Risk Management Provisions
General Property Coverage and Professional Liability
Commercial General Liability
Government Licenses
Organization Licensed by the Government No
Fundraising Plan No
Communication Plan Yes
Strategic Plan No
Strategic Plan Years 2
Strategic Plan Adopted Dec 2016
Management Succession Plan No
Continuity of Operations Plan Yes
Nondiscrimination Policy Yes
Whistle Blower Policy Yes
Document Destruction Policy Yes
Directors and Officers Insurance Policy Yes
Policies and Procedures Yes
Management Comments by Organization
Carmen Rojas Rafter, Esq.,  Exec. Dir.- 211 Suncoast is unique because we are a centralized, coordinated intake system in our tri-county area contact center operating 24/7 with updated and comprehensive Information & Referrals for Health and Human Services.  By calling 2-1-1, clients can speak with a live person who will listen to their concerns and search for resources to meet their health and human service needs.  Our main challenge is securing operating funds for the increased demand and need for our services. Services of 2-1-1 are provided to residents and agencies in the areas we serve at no charge, and is a critical link between callers' needs and resources to meet their needs.  We also offer pre-screening services for agencies creating an efficient and human approach for those in need. We are blessed with a small, but terrific staff and dedicated volunteers. It is an honor to serve 2-1-1 Suncoast.  
Planning & Policies Comments by Organization We handle pre and post disaster information and referral for Manatee, Sarasota, and DeSoto Counties.  We have a policy and plan in place for our services in case of a disaster.
Multi-Media Comments by Organization
2-1-1 Suncoast, Inc. has produced videos, including a You-tube videos about the services of 2-1-1. A link is listed in above space in the Giving Partner.  Another link is: http://www.youtube.com/watch?v=S99oCr4Pnpul.  211 has also produced training videos, PSA's and other media materials.   
Other Documents
Other Document 2
Document Destruction Policy
Board Chair
Board Chair Mr. Marc Lazarus
Company Affiliation R & L Healthcare Advisors
Board Term Mar 2016 to Feb 2019
Board Chair Email mlazarus@rlhealthcareadvisors.com
Board Members
Board Members
Ms. Katie Becker United Way of Manatee County
Mr. Claudio Ceron Fidelity
Mr. Ogden Clark IIIManatee County Government
Mr. Don Hermey Emergency Management of Manate County
Mr. Anthony Hueston IIIAnthony Hueston, III, CPA, LLC
Mr. Marc Lazarus R & L Healthcare Advisors
Ms. Trish McConnell United Way Suncoast Sarasota Office
Mr. Edward Scott Venice Gondolier
Ms. Mary Ann Terry United Way South Sarasota County
Mr. Dan Wuethrich Sarasota County Government
Constituency Includes Client Representation No
Board Ethnicity
African American/Black 0
Asian American/Pacific Islander 0
Caucasian 9
Hispanic/Latino 1
Native American/American Indian 0
Other 0 0
Board Gender
Male 7
Female 3
Unspecified 0
Board Term Lengths 3
Board Term Limits 99
Board Orientation Yes
Number of Full Board Meetings Annually 4
Board Meeting Attendance % 88
Board Self-Evaluation Yes
Written Board Selection Criteria No
Board Conflict of Interest Policy Yes
% of Board Making Monetary Contributions 100
% of Board Making In-Kind Contributions 100
Standing Committees
Audit, Compliance and Controls
Board Governance
Development / Fund Development / Fund Raising / Grant Writing / Major Gifts
Governance Comments by Organization
Carmen Rojas-Rafter, Esq., Executive Director for 2-1-1 Suncoast states that in 2017 our organization is seeing tremendous growth and organizational changes from a name change, site location, business model for development and sustainability, working towards national re-accreditation, development of volunteer services, and changing our funder's Board to include members from the community interested in a holistic approach and a centralized coordinated intake system for health and human services in our geographic areas.  I'd like to incorporate diversity related to organizational specialty needs, such as a background in IT, legal, accounting/finance/banking, call center operations,  real estate, health and education. I'd also like to add diversity of members to represent our community.  The challenge is to recruit Board members willing to become a working member and integral part of our team and donate their time and efforts to assist in alleviating administrative costs for the organization, which is hard to fund. 
Fiscal Year Projections
Fiscal Year Begins 2016
Fiscal Year Ends 2017
Projected Revenue $663,700.00
Projected Expenses $663,700.00
Total Projected Revenue includes "in-kind" contributions/ donations Yes
Organization has Endowment No
Endowment Spending Policy N/A
Capital Campaign
Currently In a Capital Campaign No
Campaign Purpose
Campaign Goal
Campaign Dates 0 to 0
Amount Raised To Date 0 as of 0
Historical Financial Review
Revenue SourcesHelpThe financial analysis involves a comparison of the IRS Form 990 and the audit report (when available) and revenue sources may not sum to total based on reconciliation differences. Revenue from foundations and corporations may include individual contributions when not itemized separately.
Fiscal Year201620152014
Foundation and
Corporation Contributions
Government Contributions$138,908$130,725$135,872
Individual Contributions$568,175$589,825$213,969
Investment Income, Net of Losses$79$83$69
Membership Dues$0$0$0
Special Events$0$0$0
Revenue In-Kind$40,380$33,461$38,110
Expense Allocation
Fiscal Year201620152014
Program Expense$759,251$708,155$484,496
Administration Expense$87,587$51,815$44,525
Fundraising Expense$3,018$10,282$7,037
Payments to Affiliates$0$0$0
Total Revenue/Total Expenses0.971.110.90
Program Expense/Total Expenses89%92%90%
Fundraising Expense/Contributed Revenue0%1%1%
Assets and Liabilities
Fiscal Year201620152014
Total Assets$172,388$180,808$101,372
Current Assets$148,980$156,254$68,217
Long-Term Liabilities$0$0$0
Current Liabilities$19,416$3,659$5,171
Total Net Assets$152,972$177,149$96,201
Top Funding Sources
Fiscal Year201620152014
Top Funding Source & Dollar AmountContributions, gifts, grants $568,175Contributions, gifts, grants $589,825Contributions, gifts, grants $213,969
Second Highest Funding Source & Dollar AmountGovernment Grants - Unspecified $138,908Govertnment Grants - Unspecified $130,725Govertnment Grants - Unspecified $135,872
Third Highest Funding Source & Dollar AmountFederated Campaigns $121,794Federated Campaigns $130,567Federated Campaigns $133,401
CEO/Executive Director Compensation $50,001 - $75,000
Co-CEO/Executive Director Compensation $50,001 - $75,000
Tax Credits No
Short Term Solvency
Fiscal Year201620152014
Current Ratio: Current Assets/Current Liabilities7.6742.7013.19
Long Term Solvency
Fiscal Year201620152014
Long-Term Liabilities/Total Assets0%0%0%
Financials Comments
Financial Comments by Organization

2-1-1 Suncoast, Inc. provides nationally certified Information and Referral Services on a 24/7 basis for residents and organizations in Sarasota, Manatee and DeSoto counties.  We are the only agency in this three-county area providing comprehensive information, assessment with referrals for health and human services.  By dialing an easy to remember, three-digit number, 2-1-1 callers can talk to a “real” person who has empathy for their needs and is trained to assist them with obtaining referrals to meet their needs.  

 In our fiscal year ended June 30, 2016, we provided services to over 40,000 clients. The total number of problems or needs addressed was over 53, 347 of the referral calls.  

We serve resource agencies as well as residents.  We provide custom designed pre-screening digital forms for resource agencies and do pre-screening of their clients. The forms expedite service delivery to clients, reduce duplication by agencies serving clients, and reduce the workload of case managers.  Since 2009, United Way 2-1-1 has been a fiscal agent for the Season of Sharing Fund (SOS) of the Community Foundation of Sarasota County.  Through this wonderful program, our agency can provide vital funds for needy families in Sarasota County, in partnership with caseworkers and resource agencies.  Last year we disbursed over $600,000 for primary needs.

 While our referrals increased substantially, and we are doing more for the community and resource agencies, our staff has not increased, and some traditional funding sources have declined.  Consequently, callers may need to wait longer in queue to personally talk with an I & R specialist.  We are blessed with a wonderful, small dedicated staff and volunteers.  Some volunteers are part-time AARP trainees.

To meet the greatly increased need for our services, and reduce waiting time for callers, it would be a major benefit to whom we serve if we could hire three part-time trainees.  Other needs include funding for Information and Referral materials, and outreach programs.

 We are most grateful for tax-deductible donations of any amount.   To donate online, please go to our website:  www.uw211manasota.net  and click on Donate to 2-1-1.  Donations by mail may be sent to United Way 2-1-1 at 1750 17th Street, Building F, Sarasota, FL  34234.   

Financial Comments by Foundation Financial figures taken from IRS Form 990s. Audit not available for 2010. 990s and audits are reconciled for all other years. Individual contributions include foundation and corporate support, as reported on 990s.  The valuation of donated services is included in revenue in the audited financial statements.
Nonprofit 2-1-1 Suncoast Inc
Address 1750 17th St Bldg F
Sarasota, FL 34234
Phone 941 308-4357

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